E-Commerce Operations Specialist

2 weeks ago

Madison, Wisconsin, United States Temperature Systems, Inc. Full time
About the Role

Temperature Systems, Inc. is seeking an E-Commerce Analyst to oversee the day-to-day operations of our e-commerce platform. This role will be responsible for ensuring seamless performance, product accuracy, and customer satisfaction.

Key Responsibilities
  • Manage and maintain the company's new SaaS e-commerce platform, ensuring optimal functionality, uptime, and user experience.
  • Liaise with third-party SaaS vendors, payment processors, shipping partners, and other external service providers.
  • Coordinate with internal teams as well as external providers to integrate necessary system updates, patches, enhancements, and the functionality of all third-party tools and plugins.
  • Oversee product listings, descriptions, pricing, and images on the e-commerce site; ensuring all content is accurate, up-to-date, and aligned with marketing initiatives.
  • Analyze customer behavior and feedback to identify opportunities for improving the e-commerce user experience and boosting product discoverability and search engine rankings.
  • Partner with marketing and sales teams to develop and execute campaigns, promotions, and pricing strategies.
  • Implement personalized and targeted online experiences for B2B and B2C customers.
  • Track and analyze key performance metrics (KPIs) such as traffic, conversion rates, customer retention, and revenue growth, as well as recommendations for platform improvements.
Requirements
  • Bachelor's degree in marketing, business, IT, or related field.
  • 3+ years of experience managing e-commerce platforms, preferably in a B2B or B2C environment.
  • Strong understanding of SaaS-based e-commerce solutions and their functionality.
  • Proficiency with e-commerce platforms (e.g., Magento, Shopify, BigCommerce) and integrations with ERP/CRM systems.
  • Experience with web analytics tools (e.g., Google Analytics) and a deep understanding of SEO and SEM best practices.
  • Experience in working with cross-functional teams (IT, marketing, sales, operations) and external vendors.
  • Experience working in the distribution or logistics industry.
  • Knowledge of digital marketing tools, automation, and customer engagement strategies.
  • Experience with product information management (PIM) systems.
  • Understanding of e-commerce compliance regulations and security best practices.
About Temperature Systems, Inc.

We are a 100% employee-owned company through an ESOP (Employee Stock Ownership Program). Our greatest asset is our family of well-trained and talented employees who are also owners of the company. We pride ourselves on being customer-focused, fostering ownership thinking, respecting others, and continuously evolving.

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