Retail Operations Manager
21 hours ago
Job Summary:
The Frost Science Museum is seeking a highly skilled Retail Supervisor to oversee the daily operations of the Science Store and manage retail inventory. This role involves leading the team in achieving sales goals while ensuring a positive guest experience.
Key Responsibilities:
- Manage retail staff across all locations within the museum.
- Ensure accurate receipt, pricing, and display of products.
- Design and maintain store displays to showcase products effectively.
- Recruit, coach, counsel, discipline, and train retail employees.
- Evaluate personal performance and staff performance.
- Maintain and organize inventory, ensuring sufficient stock levels and proper replenishment.
- Analyze financial reports to identify profit opportunities and drive sales.
- Ensure promotions are accurate and consistent with company standards.
- Use computers to record sales figures, analyze KPIs, and create action plans to meet sales goals.
- Maintain health and safety standards and ensure store cleanliness.
- Organize and manage staff schedules.
- Motivate and guide retail staff to meet and exceed sales targets.
- Address customer complaints and resolve issues while maintaining a productive work environment.
- Assist guests with transactions and inquiries, providing a seamless and friendly experience.
Requirements:
- High school diploma (minimum); higher education preferred.
- Customer service experience in a high-volume environment.
- At least 1 year of retail supervisory experience.
- Strong interpersonal skills and a friendly, tactful demeanor to effectively engage with guests.
- Ability to multitask and manage stressful situations in a fast-paced setting.
- Fluency in multiple languages preferred.
- Strong oral and written communication skills.
- Ability to work independently with minimal supervision.
- Flexibility to take on additional tasks as needed.
Physical Demands:
- Frequently required to stand for extended periods, walk, and engage in various physical activities, including stooping, reaching, and moving around the retail area.
- Ability to lift and/or move up to 30 pounds on select occasions.
- Must be able to move quickly between spaces to assist guests.
- Specific vision abilities include close vision and the ability to adjust focus.
Work Environment:
- Work takes place in both indoor and outdoor areas of the museum.
- Must be able to work in a variety of environmental conditions, including sun, rain, heat, and wind, for extended periods.
Clearance Requirements:
- Background clearance required.
- Drug screening as part of the Drug-Free Workplace.
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