Retail Operations Manager

21 hours ago


Miami, Florida, United States Frost Science Full time

Job Summary:

The Frost Science Museum is seeking a highly skilled Retail Supervisor to oversee the daily operations of the Science Store and manage retail inventory. This role involves leading the team in achieving sales goals while ensuring a positive guest experience.

Key Responsibilities:

  • Manage retail staff across all locations within the museum.
  • Ensure accurate receipt, pricing, and display of products.
  • Design and maintain store displays to showcase products effectively.
  • Recruit, coach, counsel, discipline, and train retail employees.
  • Evaluate personal performance and staff performance.
  • Maintain and organize inventory, ensuring sufficient stock levels and proper replenishment.
  • Analyze financial reports to identify profit opportunities and drive sales.
  • Ensure promotions are accurate and consistent with company standards.
  • Use computers to record sales figures, analyze KPIs, and create action plans to meet sales goals.
  • Maintain health and safety standards and ensure store cleanliness.
  • Organize and manage staff schedules.
  • Motivate and guide retail staff to meet and exceed sales targets.
  • Address customer complaints and resolve issues while maintaining a productive work environment.
  • Assist guests with transactions and inquiries, providing a seamless and friendly experience.

Requirements:

  • High school diploma (minimum); higher education preferred.
  • Customer service experience in a high-volume environment.
  • At least 1 year of retail supervisory experience.
  • Strong interpersonal skills and a friendly, tactful demeanor to effectively engage with guests.
  • Ability to multitask and manage stressful situations in a fast-paced setting.
  • Fluency in multiple languages preferred.
  • Strong oral and written communication skills.
  • Ability to work independently with minimal supervision.
  • Flexibility to take on additional tasks as needed.

Physical Demands:

  • Frequently required to stand for extended periods, walk, and engage in various physical activities, including stooping, reaching, and moving around the retail area.
  • Ability to lift and/or move up to 30 pounds on select occasions.
  • Must be able to move quickly between spaces to assist guests.
  • Specific vision abilities include close vision and the ability to adjust focus.

Work Environment:

  • Work takes place in both indoor and outdoor areas of the museum.
  • Must be able to work in a variety of environmental conditions, including sun, rain, heat, and wind, for extended periods.

Clearance Requirements:

  • Background clearance required.
  • Drug screening as part of the Drug-Free Workplace.


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