Automotive Repair Coordinator

2 days ago


Hamburg, Pennsylvania, United States Outten Motors, LLC Full time

Job Title: Automotive Service Advisor

Location: Hamburg, Pennsylvania

Job Type: Full-time

About the Company: Outten CDJR is a family-owned car dealership dedicated to delivering top-notch customer satisfaction and streamlining the car-buying process. Our commitment to excellence has earned us recognition as a Customer First dealership, demonstrating our proficiency in providing quality service, maintaining an extensive inventory of parts, and offering an extensive selection of new and pre-owned vehicles.

Job Summary: We are seeking a highly skilled Automotive Service Advisor to serve as the primary liaison between customers and our auto technicians. The ideal candidate will possess excellent communication skills, be able to diagnose problems accurately, and provide clear explanations to customers. This role also requires strong organizational skills, attention to detail, and the ability to work effectively in a fast-paced environment.

Responsibilities:

  • Listen to customer descriptions of symptoms or review vehicle maintenance records to determine automotive problems and services needed
  • Verify warranty and service contract coverage for each customer's vehicle
  • Develop detailed estimates, taking into account materials, supplies, labor, and deductibles
  • Prepare and enter repair orders into our system, ensuring accuracy and clarity
  • Maintain open communication with customers, addressing their concerns, and arranging necessary services or repairs
  • Participate in ongoing education and training to stay current on industry developments and best practices

Requirements and Qualifications:

  • Previous experience working in an automotive dealership setting
  • Strong understanding of vehicle systems and components
  • Excellent verbal and written communication skills
  • Ability to work effectively in a team environment
  • Capacity to lift up to 50 pounds and work in a fast-paced environment

Salary Range: $55,000 - $70,000 per year



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