Retail Store Leadership Position

1 month ago


Estero, Florida, United States Total Wine Full time
About the Role

Total Wine & More, a leading independent retailer of fine wine, beer, and spirits, seeks an experienced Retail Store Supervisor to join our team. This dynamic role offers a unique blend of customer service, sales, and leadership responsibilities in a fast-paced retail environment.

The successful candidate will support store management in maintaining Total Wine & More's brand standards, delivering exceptional customer experiences, and driving sales growth. Key responsibilities include overseeing cashiers, stock associates, and sales associates, as well as acting as Manager-on-duty in the absence of a store manager.

As a key member of our retail team, you will have opportunities to develop knowledge of Total Wine & More's products, including wine, spirits, and beer, through training and education programs. You will also be expected to participate in promoting Total Wine & More products and services to customers and contribute to a positive, inclusive work environment.

Key Responsibilities:
* Provide exceptional customer service by greeting and establishing relationships with customers while informing them of our products and services
* Create and foster a sales-focused environment through the development of team members
* Open and close the store
* Help with training and leadership of team members
* Oversee cashier, merchandising, and sales floor activities
* Participate in wine, spirits, and beer training to become familiar with Total Wine & More's products
* Maintain store safety and cleanliness standards on the sales floor, stock room, lockers, kitchen, bathroom, etc.

What We're Looking For:
* 21 years of age or older
* Ability to work a full-time schedule as business requires
* Experience using technology applicable to the position and access information necessary to complete daily responsibilities
* 2 years retail sales, customer service, or hospitality management experience, to include register transactions, identifying/resolving customer issues, and coaching peers or team
* Strong interpersonal skills with a positive and engaging attitude
* Value collaboration and acting as a team player
* Desire to develop knowledge of product and services
* High school diploma or equivalent preferred

Benefits:
* Estimated Salary: $60,000 - $80,000 per year, based on experience
* Paid Time Off (PTO)
* Generous store discounts
* Health care plans (medical, prescription, dental, vision)
* 401(k), HSA, FSA, Pre-tax commuter benefits
* Disability and life insurance coverage
* Paid parental leave
* Pet insurance
* Critical illness and accident insurance
* Discounted home and auto insurance
* College tuition assistance
* Career development, industry knowledge, and wine, spirits, and beer education
* Consumer classes

We offer competitive salaries, comprehensive benefits, and opportunities for career growth and development. If you are a motivated and results-driven professional with a passion for delivering exceptional customer experiences, we encourage you to apply.

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