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Customer Engagement Specialist

2 months ago

Kennedy Space Center, United States Sonic Automotive Full time

Position Overview:
The BDC Agent plays a crucial role in enhancing customer interactions by scheduling service appointments for both new and pre-owned vehicles.

Key Responsibilities:
1. Engage with customers who reach out through digital channels to facilitate their service needs.
2. Provide exceptional customer service by ensuring timely and effective communication.
3. Generate and manage sales appointments to optimize dealership operations.

Skills and Qualifications:
- Strong communication skills to interact effectively with customers.
- Ability to work in a fast-paced environment while maintaining a focus on customer satisfaction.
- Experience in the automotive industry is a plus but not mandatory.

Why Sonic Automotive?
At Sonic Automotive, we prioritize a premium customer experience and are committed to fostering a supportive work environment.