Customer Experience Director
16 hours ago
We are seeking a highly skilled Customer Experience Director to lead our team in designing and delivering exceptional customer experiences across our portfolio of products. As a key member of our leadership team, you will be responsible for driving customer-centricity and transforming our customer experience (CX) for all Dodge products.
Key Responsibilities- Lead the development of engaging, positive, and frictionless customer experiences across our products
- Utilize a customer experience framework to move through each phase of the customer journey for each product, defining current state, ideal state, and launching new experiences
- Collaborate cross-functionally with GTM Leadership to design experiences that uplift our customers and drive internal team pride
- Continuously optimize and improve the customer journey based on data, customer feedback, and business results
- Own the Voice of the Customer program and evangelize customer feedback and sentiment across the organization
- Lead team responsible for prospect and customer communications, driving campaign strategy, timing, messaging, and audiences
- Drive a customer-centric culture across the organization, fostering collaboration at all levels
- 6+ years of experience in Customer Experience and/or Marketing, preferably in a fast-paced, high-growth SaaS environment
- 4+ years of experience leading a Marketing team and managing projects with direct supervisory responsibility for team members
- Ability to craft an effective creative brief and provide design and copy direction
- Working knowledge of Analytics tools and Martech, including ESPs
- Excellent communication, presentation, time management, and prioritization skills
- Ability to communicate complex information and processes in a streamlined, easy-to-understand fashion
- Ability to use data to drive decisions and communicate outcomes and opportunities
- Expert proficiency with software, including MS PowerPoint and MS Excel
- Proficient knowledge of Project Management principles
Dodge Construction Network exists to deliver comprehensive data and connections to the construction industry, empowering our customers with transformative insights and igniting their journey towards unparalleled business expansion and success. We serve decision-makers who seek reliable growth and value relationships built on trust and quality.
We propel the construction industry forward by transforming data into tangible guidance, driving unparalleled advancement.
Salary DisclosureBase Salary Range: $136,000 - $170,000
This represents the expected salary range for this job description. Final offers may vary based on factors including geography, candidate experience, and expertise.
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