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Import Customer Service Representative

2 months ago

Buckeye, Arizona, United States Duncan Trucking LTD Full time
Job Overview

We are seeking a detail-oriented and organized individual to fill the role of Import Customer Service Clerk at Duncan Trucking LTD.

This position involves accurately and efficiently entering customer orders into our system, ensuring seamless communication and timely resolution of customer inquiries.

Key Responsibilities
  • Enter customer orders into our system with high accuracy and efficiency.
  • Verify and update customer information, ensuring data integrity and consistency.
  • Respond to customer inquiries in a timely and professional manner, resolving issues and providing solutions.
  • Collaborate with internal teams to ensure seamless communication and efficient order processing.
  • Perform daily reports, including Outgates, Aging Dates, and Freight Bill Pull, to ensure accurate tracking and compliance.
  • Check availability of Import Containers and update the Import Spreadsheet with Last Free Day and any holds in place.
  • Perform Loaded in Yard Report and other customer service and administrative duties as directed.
What We Offer
  • Competitive weekly pay
  • Consistent day shift schedule, Monday to Friday
  • Paid sick time and vacation pay
  • Medical, vision, dental, and health savings account benefits
  • 401(K) match and life insurance
  • Pet insurance and free gym membership
  • Employee assistance program and employee hardship fund
  • Referral bonus program and family-oriented culture
  • Work-life balance and open-door policy
  • Continuous training and knowledgeable management support
  • Performance-based pay increases
Requirements
  • Strong data entry skills with high accuracy and attention to detail
  • Excellent organizational and multitasking abilities
  • Effective communication skills and ability to work in a fast-paced environment
  • Intermediate computer skills, including Truck-Mate, Microsoft Word, and Excel
  • 10-key by touch experience required