Guest Services Associate

4 days ago


Raleigh, North Carolina, United States TBC Hotels Full time
Job Description

As a Front Desk Associate at the Aloft Raleigh hotel, you will be responsible for creating a positive and memorable experience for our guests. This role requires exceptional customer service skills, attention to detail, and the ability to handle multiple tasks simultaneously.

Responsibilities
  • Ensure a smooth check-in process for guests, verifying their information and processing reservations accurately.
  • Collect necessary payments and issue receipts during check-out.
  • Address guest inquiries and provide information about hotel amenities, policies, and local attractions.
  • Collaborate with housekeeping to manage room inventory and ensure timely availability.

The ideal candidate will have a customer-focused attitude, physical presence, and approachability. Excellent communication and interpersonal skills are also essential for this role.

Estimated Salary: $35,000 - $45,000 per year based on location and experience.



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