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Strategic Project Manager

2 months ago


Miami Beach, Florida, United States The Judge Group Full time
About the Role

We are seeking a highly skilled Strategic Project Manager to join our team at The Judge Group. As a key member of our Experience Design team, you will be responsible for leading the development and implementation of innovative customer experience solutions.

Key Responsibilities
  • Experience Strategy Development: Collaborate with cross-functional teams to identify opportunities to enhance customer experience and develop strategic plans to achieve business objectives.
  • Project Management: Lead projects from concept to execution, ensuring timely and within-budget delivery of high-quality customer experience solutions.
  • Stakeholder Management: Build and maintain strong relationships with business stakeholders, designers, and technology partners to ensure alignment and effective communication.
  • Metrics and Analysis: Develop and track key performance indicators (KPIs) to measure the success of customer experience initiatives and identify areas for improvement.
  • Process Improvement: Continuously evaluate and refine processes to eliminate inefficiencies and improve the overall customer experience.
Requirements
  • Experience: 5+ years of experience in experience design, project management, or a related field.
  • Skills: Proven track record of implementing innovative customer experience solutions, experience with agile methodology, and strong project management skills.
  • Education: Bachelor's degree or equivalent work experience.
What We Offer

As a Strategic Project Manager at The Judge Group, you will have the opportunity to work on high-impact projects, collaborate with a talented team, and contribute to the development of innovative customer experience solutions.