Customer Service Specialist for Kitchen and Bath Projects
7 days ago
Delorie Countertops & Doors is a fast-paced, growing company seeking an addition to our team. As a Customer Service Specialist for Kitchen and Bath Projects, you will play a vital role in delivering exceptional customer experiences.
Job Summary:
We are looking for a skilled Customer Service Associate to join our team. The ideal candidate will have previous experience in the kitchen & bath or interior design industry, with a strong service-oriented mindset and excellent communication skills.
About the Role:
This part-time/full-time position offers a competitive hourly wage of $16.00-$22.00, based on experience level. You will be responsible for responding to customer inquiries via phone, providing prompt assistance with questions, concerns, or technical issues.
You will also offer personalized support to customers at our showroom, providing expert guidance on custom cabinet doors, countertops, and kitchen cabinet projects. To excel in this role, you should be proficient in general office duties, demonstrating efficiency, and possess organized, detail-oriented problem-solving skills with multitasking abilities.
Key Responsibilities:
- Respond to customer inquiries via phone and provide prompt assistance
- Offer personalized support to customers at our showroom
- Develop a comprehensive understanding of our product offerings
- Utilize our POS system accurately to enter cabinet door sizes, generate quotations, and confirm orders
- Create countertop quotations based on specified materials and provided sizes
- Schedule and confirm measure/template and installation appointments with customers
- Maintain communication with large box stores through their portals, leaving notes and confirming dates
Requirements:
- Previous experience in the kitchen & bath or interior design industry
- Strong service-oriented mindset and excellent communication skills
- Proficient in general office duties, demonstrating efficiency
- Organized, detail-oriented problem solver with multitasking abilities
- Above-average basic math skills, comfortable performing regular calculations
- Team player with an outgoing and friendly personality
- Proficient in Microsoft Computer Products (i.e., Word, Excel, Outlook)
- Experience with Moraware software is a plus
Benefits:
- Competitive hourly wage: $16.00-$22.00, based on experience level
- Part-time and/or full-time employment options
- 9 paid holidays (after 90 days)
- Paid time off
- 1 week + 3 sick days paid time off after 12 months
- 2 weeks + 3 sick days paid time off after 24 months
- 3 weeks + 3 sick days paid time off after 60 months
Compensation Details:
The estimated annual salary for this role is $33,280-$45,760, based on a 20-hour workweek and $16.00-$22.00 hourly wage. We strive to maintain a positive work environment and encourage professional growth within the company.
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Pompano Beach, Florida, United States Delorie Countertops & Doors Full timeAbout Delorie Countertops & DoorsWe are a fast-paced, growing company seeking an experienced professional to join our team.Salary Range:$16.00 - $22.00 per hour based on experience level.Job Description:We are looking for a skilled Customer Service Specialist for Kitchen and Bath Projects to provide exceptional support to our customers.The ideal candidate...
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