Experienced Customer Solutions Specialist
4 days ago
We are seeking a highly skilled and professional Customer Experience Manager to join our team at The Shade Store.
Estimated Salary: $65,000 - $90,000 per year
About Us
The Shade Store is a renowned company with 75 years of experience in crafting high-quality Shades, Blinds, and Drapery. Our mission is to provide exceptional customer service and make designing custom window treatments an effortless experience.
Job Description
We are looking for a Customer Experience Manager who will be responsible for providing world-class customer service by promptly and professionally handling inquiries from case creation through resolution. This includes creating new post-sale cases, developing solution plans, advising and educating clients, communicating final resolutions, and recording comprehensive details of interactions.
Responsibilities:
- Provide exceptional customer service via phone and email
- Create new post-sale cases and conduct research on order details and previous cases
- Develop solution plans to address issues and coordinate with production and measure & install departments
- Advise and educate clients within procedural guidelines
- Communicate final resolutions and record comprehensive details of interactions
Requirements:
- A minimum of five years' working experience, including two years in a customer service-oriented role
- Strong Microsoft Word, PowerPoint, and Excel skills
- Excellent oral and written communication skills
- Customer-facing attitude and ability to maintain a professional demeanor amidst deadlines
- Proficient in managing Outlook, Salesforce, phone systems, technology, and Microsoft applications
What We Offer
The Shade Store provides equal employment opportunities to all employees and applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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