Universal Banker

We are seeking a highly skilled and customer-focused Universal Banker to join our team at United Community Bank. As a Universal Banker, you will play a critical role in delivering exceptional customer experiences and driving business growth.

• Provide personalized service to depositors, including new checking, savings, and certificate accounts.
• Assist customers with everyday transactions, such as receiving checks for deposit, verifying amounts, and examining checks for proper endorsement.
• Cash checks and process withdrawals, paying out money after verification of signature and customer balances.
• Place holds on accounts for uncollected funds and verify and package coin and currency.
• Balance cash drawer at the end of the day and report any discrepancies to the Supervisor.
• Ensure the teller station is properly stocked with forms, supplies, etc.
• Prepare currency transaction reports as necessary, including entering information on monetary instrument logs.
• Process charge card payments and cash advances, loan payments, skip payments, safe deposit box rental payments, and utility payments (where applicable).
• Orders and maintains inventory of negotiable instruments in teller area; verify cash received upon sale of negotiable instruments.
• Adhere to operator limits (Teller Supervisor's approval required on amounts larger) on all applicable transactions (ex: Split Deposits).
• Perform daily teller functions such as issuing Official Checks, redeeming Savings Bonds, processing night deposits, preparing courier bags, etc.
• Send items for collection when necessary.
• Work drive-in Teller area when necessary.
• Assist in ATM servicing when necessary.
• Engage customers in conversations to uncover opportunities to deepen the relationship and promote financial wellness for the customer.
• Promote, explain, open and renew (where applicable) financial institution services such as consumer loans, IRAs, Certificates of Deposit, safe deposit boxes, etc.

• High school diploma or equivalent.
• Minimum of one-year retail experience.
• Proficient computer operation skills and ability to operate standard office equipment.
• Proficient in Microsoft Office programs.
• Great interpersonal skills in dealing with both internal and external customers.
• Great telephone and customer service skills.
• Ability to uncover and provide solutions to meet customer needs and provide resolutions.
• Participate in all required compliance training, including Bank Secrecy Act/anti-money laundering training, as well as internal and external training programs, online training, meetings, and seminars/conferences, etc.

This is a full-time position that requires schedule flexibility to work evenings and weekends as needed.

This position requires up to 20% travel.

United Community Bank is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.