Technical Account Associate

4 weeks ago

Newport Beach, United States Adastra Full time
Job Summary:

We are seeking a highly motivated Technical Account Associate to support our expansion in the United States. As a key member of our team, you will be responsible for developing relationships with key clients and potential customers, helping them to understand Adastras Cloud, Data, Analytics, AI and ML service offerings, and managing key accounts.

Key Responsibilities:

• Support and work collaboratively with the Adastra US Leadership team
• Meet monthly and quarterly sales objectives
• Prepare and submit weekly sales reports to management (D365 entries, sales process)
• Diligently use, maintain, and update customer information using CRM system
• Create proposals for customer pre-sales calls
• Create Statement of Work for customer pre-sales and contracting
• Collaborate on marketing initiatives (webinars, in person events, conferences) with the Adastra marketing team, developing applicable offers for targeted cloud partner vendors, and customers
• Create account plans for targeted industries and develop contact lists to pursue through phone calls, LinkedIn, social media, and other communication channels
• Establish and maintain relationships with key partner AWS
• Establish strong relationships with Adastra practice/expertise leads and partners to effectively minimize sales cycle times and maximize conversion rates
• Establish contact with potential clients and provide an overview of our services in a pre-sales capacity
• Articulate how our services benefit clients and talk through dynamic offerings
• Respond to Request for Proposals and take ownership of assembling the RFP responses and follow ups
• Prepare written proposals and deliver oral presentation to customers and stakeholders
• Key account management of current clients
• Ensuring Customer Success and acting as a client advocate is the core of this role
• Establish relationships with key accounts (Partners, customers, delivery team)
• Maintaining relationships with existing customers and act as an advisor to help develop strategic vision for their technical platform solutions in the Data Analytics, and cloud modernization space
• Manage agreements and contracts with customers, suppliers and vendors
• Account farming - suggest applicable and relevant upsells to help clients benefit from our capabilities
• Establish partner relationships and be responsible for presenting pre-sales solutions to customers
• Develop and maintain strong collaborative relationships with AWS
• Develop partner offers and accelerators to ensure that our partners feel valued with Adastras support as supplementary to their own sales team

Requirements:

• Existing Sales or Account management experience
• Excellent communication and interpersonal skills
• Ability to translate complicated technical jargon for a non-technical audience
• Strong technical knowledge and acumen of Data, Cloud, AI, ML and BI concepts
• Experience in deploying Analytics and Data Management solutions, including Big Data, Reporting, AI and ML
• Aptitude for building rapport and maintaining relationships with individuals at all levels of an organization
• Experience in services/consulting and software sales
• Superior presentation and public speaking skills
• A proactive self-starter who can operate as part of a team and individually
• High level of energy and self-motivation
• Must be willing to develop pre-sales technical capability in the Cloud Data space and present solutions to customers
• Bachelors degree Computer Science/Math or Business is preferred

About Adastra:

For more than 20 years, Adastra Corporation has been hyper-focused on data and the infrastructures to support it. We are an international consulting company working with businesses and IT Leaders to extract value through data and analytic solutions in the domains of Cloud, Data Management, Analytics, AI and ML, Governance, Hyper Automation, and Enterprise Application Development. Our team of experts, combined with our world-class data management platform, helps provide trusted insights, establish frameworks, enforce best practices, and streamline processes for around-the-clock global coverage. Adastra has a proven track record of helping organizations of all sizes from SMEs to Fortune 1000s achieve their data transformation goals, whether that be accelerating innovation, improving operational excellence, or creating unforgettable customer experiences.

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