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Program Director

2 months ago

Boston, Massachusetts, United States Action for Boston Community Development, Inc., (ABCD) Full time
Program Director Opportunity

Action for Boston Community Development, Inc., (ABCD) is seeking a skilled Program Director to lead our Community Coordination team. As a key member of our organization, you will be responsible for overseeing the delivery of direct case management services to low-income residents in Boston, Malden, Medford, and Everett.

Key Responsibilities:
  • Customer Metrics Oversight: Ensure the achievement of key customer metrics, including customer satisfaction, response time, overall resolution rate, and other program and funder-specific client service center data & KPIs.
  • Staff Management: Oversee the staffing, training, and management of the Income Eligible Reduced Fair (IERF) Program staff.
  • Team Goal Setting: Partner with Department Leadership to define new team goals and evaluation methods.
  • Data Analysis: Monitor Key Customer Data Requirements and Key Performance Indicators.
  • IERF Status Monitoring: Monitor and report on IERF status, goals, and metrics to ensure compliance.
  • Client Verification: Update and improve the client verification process to deliver seamless client enrollment.
  • Program Communication: Coordinate with the ABCD Public Information team to communicate program information and achievements regularly.
  • Statewide Program Coordination: Create and implement cross-functional coordination to statewide eligible benefit programs, including ensuring presence at community events.
  • Outreach Strategies: Conduct data analysis to develop and implement outreach strategies to increase the exposure and reach of the programs.
  • Reporting and Record-Keeping: Maintain accurate records, running queries and generating reports as requested.
  • Partnering with CAAs: Communicate and coordinate with other partnering Community Action Agencies (CAAs).
  • Program Guidance: Update Program Guidance and other program documents.
Requirements:
  • A minimum of a Bachelor's Degree and three to five years of relevant experience is required.
  • Experience with program development and implementation.
  • Demonstrated ability to utilize databases.
  • Strong oral and written communication skills.
  • Flexibility, initiative, and ability to work in a team are required.
  • Ability to deal sensitively and effectively with individuals of diverse economic and cultural backgrounds.

Action for Boston Community Development, Inc., (ABCD) is a nonprofit human services organization that provides essential tools and resources to low-income residents in the Greater Boston region. Our comprehensive approach addresses the range of barriers faced by households in poverty, from day-to-day crises to long-term needs for jobs and education.