Front Office Team Lead

3 days ago


Manchester, New Hampshire, United States The Equinox Resort Full time
Job Summary

We are seeking a highly motivated and customer-focused Front Office Supervisor to join our team at The Equinox Resort. As a key member of our Front Desk team, you will be responsible for providing exceptional guest service, leading by example, and supporting your colleagues in a fast-paced environment.

Key Responsibilities

  • Provide personalized guest service, ensuring a warm and welcoming experience for all visitors
  • Supervise daily shift operations, ensuring all team members adhere to standard operating procedures
  • Conduct pre-assignment of hotel rooms, including VIPs, repeat guests, and special requests
  • Work closely with the Maintenance and Housekeeping teams to communicate and coordinate the day
  • Train, direct, and coach Front Desk team members to ensure a quality operation
  • Maintain the Sundries shop, keeping up with inventory and ordering as necessary
  • Promote and sell special hotel programs
  • Interact with hotel/resort staff in a professional manner, assisting other departments as needed
  • Be knowledgeable of all emergency procedures and policies
  • Maintain house bank
  • Communicate all pertinent information to the manager on duty
  • Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds
  • Assist other departments as needed


Requirements

  • High school diploma or equivalent
  • Previous hotel or resort experience preferred
  • A strong desire to make an impact on others
  • An outgoing and engaging personality
  • Computer skills
  • Excellent verbal and written communication skills
  • Ability to work in a fast-paced setting
  • Ability to stand for the duration of the shift


What We Offer

The Equinox Resort offers a dynamic and supportive work environment, with opportunities for growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest service, we encourage you to apply for this exciting opportunity.

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