Market Financial Center Manager
1 week ago
About the Role:
As a Market Financial Center Manager at Bank of America, you will play a critical role in supporting a cluster of financial centers in designated markets. Your primary responsibility will be to manage as a business owner, fostering a team environment and instilling an effective client-centric and risk culture.
Key Responsibilities:
Operate as a backup financial center leader within a market
Manage client traffic, engaging and appropriately routing clients, and fostering client retention
Manage business results through formalized management routines and coaching
Create a world-class client experience environment
Manage market-level initiatives prescribed by market leaders
Drive operational excellence
Requirements:
1+ years of leadership experience demonstrated through coaching, training, or motivating a diverse work team
Demonstrated ability to influence and collaborate with others outside of reporting authority to achieve shared goals
Proven customer service skills and the ability to resolve problems independently or escalate as needed to promote customer satisfaction
Strong financial and business acumen, including experience in leading managers and interpreting financial reports to drive profitability
Proven record of balancing risk and making sound decisions while achieving business goals
Strong interpersonal skills, including the ability to easily engage others in dialogue, convey sincere interest in building/deepening relationships, and demonstrate a commitment to providing personalized service
Strong organizational skills, including the ability to manage multiple responsibilities, prioritize, and delegate while delivering results
Strong communication skills (including verbal, non-verbal, written, and presentation) and active listening skills
Proficiency in computer skills and professional programs (for example, Microsoft Office)
Availability to work weekends and/or extended hours as required to run the business
Must be able to travel to any financial center within the defined market
Preferred Qualifications:
1+ years of management experience, including hiring, coaching, and developing direct reports
Experience in the following industries: Consumer banking/financial services, mortgage, retail, or hospitality
Bachelor's Degree in a related field
Bilingual (fluent verbal and written)
Skills:
Customer Service Management
Performance Management
Coaching
Customer and Client Focus
Talent Development
Risk Management
Sales Performance Management
Business Operations Management
Recruiting
Result Orientation
Referral Management
Leadership Development
Inclusive Leadership
Prioritization
Problem Solving
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