Product Specialist
3 weeks ago
We are seeking a Product Specialist to join our team and provide expert support to our customers regarding our products and services.
Key Responsibilities:- Provide in-depth product information to customers to ensure their needs are met.
- Resolve product-related concerns in a timely and professional manner.
- Collaborate with internal teams to improve product offerings and services.
- Maintain accurate and up-to-date product knowledge.
- Identify opportunities to improve sales performance and customer satisfaction.
- Build strong relationships with customers through effective communication and problem-solving skills.
- Utilize shipping software (Worldship/UPS and Shipmanager/FedEx) to generate package labels accurately.
Qualifications:
- 1-2 years of experience in promotional products is strongly preferred.
- Able to work in a fast-paced environment with multiple priorities.
- Excellent communication and problem-solving skills.
- Proficient in Microsoft Office (Word, Excel) and basic Adobe Creative Suite (Illustrator, Photoshop).
- Photography skills are a plus.
- Previous experience in customer service, sales, or related fields is beneficial.
- Ability to build rapport with clients and prioritize tasks effectively.
- Positive and professional demeanor.
- Strong written and verbal communication skills.
- Knowledge of shipping software (UPS and FedEx) is essential.
Estimated Salary Range: $45,000 - $60,000 per year, depending on experience and qualifications.
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