Service Manager

1 month ago


Omaha, Nebraska, United States Hy-Vee, Inc. Full time

Job Title: Service Manager

Job Summary:

We are seeking a highly motivated and experienced Service Manager to join our team at Hy-Vee, Inc. As a Service Manager, you will be responsible for providing exceptional customer service, supervising and coordinating the activities of employees, and ensuring the smooth operation of our grocery department.

Key Responsibilities:

  • Provide prompt, efficient, and friendly customer service, ensuring that customer needs are met.
  • Supervise and coordinate the activities of employees, including assigning tasks, providing guidance, and evaluating performance.
  • Ensure the maintenance of a clean and organized store environment, adhering to company standards and policies.
  • Develop and implement strategies to improve customer satisfaction, employee engagement, and store performance.
  • Collaborate with other departments to achieve store goals and objectives.

Requirements:

  • High school diploma or equivalent required; two years of related work experience preferred.
  • Excellent communication, leadership, and problem-solving skills.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
  • Strong customer service skills, with a focus on providing exceptional experiences.
  • Ability to lift up to 50 pounds, stand for long periods, and perform other physical demands of the job.

Working Conditions:

This position is exposed to dust, noise, and temperature extremes. There are possible equipment movement hazards, electrical shock, and exposure to chemicals and solvents. This is a fast-paced work environment.

Equipment Used:

Pallet jack, box cutter, cash registers, knives, trash compactor, cardboard baler, fork lift, computer, calculator, telephone, FAX machine, two wheeler, register computer, ordering machine, use of limited power equipment, delivery vehicle, Western Union, Hunting/Fishing license computer, and money order machine.

Financial Responsibility:

Authorized to purchase merchandise and supplies and order repairs on equipment.

Contacts:

Has daily contact with customers, employees, suppliers/vendors, and the general public. Occasional contact with federal or state regulatory agencies regarding inspections.

Confidentiality:

Has access to confidential information which may include pricing, sales reports, profit and loss reports, and wages.


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