Retail Operations Assistant Manager

1 week ago

Minneapolis, Minnesota, United States Ace Hardware Full time
General Overview

The Retail Operations Assistant Manager plays a crucial role in overseeing the daily functions of the store while driving the achievement of organizational objectives.

Evening and weekend availability is essential for this position.

Key Responsibilities

Include, but are not limited to, the following:

Customer Engagement

  • Represent the store positively at all times.
  • Proactively assist customers in resolving issues.
  • Welcome customers upon entry and thank them upon departure.
  • Maintain a friendly and approachable demeanor while interacting with customers and team members.
  • Ensure all communications are handled promptly and courteously.
  • Address customer complaints effectively, prioritizing the store's interests.
  • Possess comprehensive knowledge of products and store layout.
Store Management

  • Foster a professional and safe working environment for all staff.
  • Supervise the overall operations of the store.
  • Manage store opening and closing procedures.
  • Assist in implementing corporate programs and initiatives.
  • Ensure compliance with Loss Prevention, Safety, and Internal Audit standards.
  • Collaborate with the General Manager on all operational aspects.
  • Participate in weekly management meetings.
  • Communicate operational issues to the relevant departments with managerial approval.
  • Support special projects as directed by district management.
  • Implement new Standard Operating Procedures effectively.
  • Maintain cleanliness and organization in all areas of the store.
  • Ensure timely and accurate execution of price changes and label updates.
  • Oversee cashiering operations, including training and audits.
  • Manage preventative maintenance and repairs to protect store assets.
  • Conduct competitive analysis to stay informed about industry practices.
  • Perform additional duties as assigned.
Inventory Management & Merchandising

  • Assist in safe and efficient forklift operations and merchandise receiving.
  • Ensure adherence to best practices in receiving and stocking merchandise.
  • Maintain appropriate back stock levels.
  • Complete cycle counts and manage inventory discrepancies promptly.
  • Assist in ordering and maintaining optimal product inventory for profitability.
  • Support merchandise resets throughout the store.
  • Ensure all in-store signage is current and accurate.
  • Present a clean and organized sales floor, including promotional displays.
Staff Development & Training

  • Assist in the training and development of all team members.
  • Encourage career advancement among associates.
  • Support the training and evaluation of Head Cashiers and Cashiers with managerial approval.
Leadership

  • Oversee certain operational aspects in the absence of the General Manager.
  • Lead by example and remain approachable to all staff and customers.
  • Engage in store meetings and discussions.
  • Communicate merchandising and operational ideas to the General Manager.
  • Prepare for future advancement opportunities.


Please note: This position is with an independently owned cooperative member of Ace Hardware Corporation. The independent store owner is solely responsible for all employment-related decisions.

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