Field Service Engineer

2 weeks ago

Chicago, Illinois, United States ATEC Full time
Job Summary

We are seeking a highly skilled Field Service Engineer to join our team at ATEC. As a key member of our service team, you will be responsible for the installation, de-installation, and relocation of new products in an assigned area.

Key Responsibilities
  • Perform administrative duties associated with the job, including the timely completion and submission of expense reports, parts requisitions, installation reports, service reports, customer complaint reports, and other reporting duties as assigned.
  • Troubleshoot, repair, and maintain complex clinical systems.
  • Maintain assigned tools, test equipment, instrumentation, calibration records, and technical spares.
  • Perform on-call standby duty and travel as required.
  • Provide technical guidance and assistance to customers as needed.
  • Perform final calibration, compliance testing, and application training as required for customer acceptance.
  • Adhere to and ensure compliance with safety policies and good manufacturing practices.
Requirements
  • Bachelor's degree or equivalent experience in an electro-mechanical field.
  • Previous biomedical, x-ray fundamentals, electronics, or computer technology training required.
  • Must possess the ability to grasp new product technology with a minimum of formal training and the use of technical publications and maintenance procedures.
  • Must have demonstrated a high aptitude to thoroughly understand complex systems.
  • Previous experience in servicing complex electronic and electromechanical systems in the medical field.
  • Capable of operating all test equipment and instrumentation related to the job.
  • Strong verbal and written communication skills; comfortable presenting to senior management.
  • Proficient analytical, problem-solving, decision-making skills.
  • Able and willing to work extended hours and weekends as needed.
Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 70 pounds. The employee will travel up to 50% of the time.

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