Security Operations Center Manager

1 week ago

Phoenix, Arizona, United States Crisis24 Full time
About Crisis24

Crisis24 is a leading integrated risk management, crisis response, consulting, and global protective solutions firm. We serve the world's most influential people, disruptive brands, and prominent organizations.

Job Title: Security Operations Center Supervisor

This position operates on-site in Phoenix, Arizona.

Job Summary

The SOC Team Leader must be detail-oriented, have strong skills in communication, writing, critical thinking, and display a "team-first" mentality. Daily responsibilities will focus on managing day-to-day SOC operations, including performing quality checks, running incidents, scheduling, taking part in gap analysis, working on projects and program buildout as needed, and recording and presenting operational data.

Key Responsibilities
  • Quality Assurance: Oversee the quality of work performed by the SOC team and ensure that all deliverables meet the client's and Crisis24's standards.
  • Client Relationship Management: Establish and maintain positive relationships with the client's representatives and ensure that all communication is professional and respectful.
  • GSOC Meetings: Attend meetings involving the SOC and generate meeting notes for future reference and record-keeping purposes.
  • Project Management: Manage assigned projects from inception to completion, ensuring that all deliverables are completed on time, within budget, and to the client's and Crisis24's satisfaction.
  • Seek Continuous Improvement: Continuously evaluate and improve the SOC's processes and procedures to increase efficiency, effectiveness, and customer satisfaction.
Requirements
  • Bachelor's degree in a related field is required.
  • Master's degree in a related field is preferred.
  • 3-5+ years of leading teams, projects, or functions within the security operations or SOC environments.
  • Have an interest or direct experience in the following: Intelligence, Security Operations, Critical Incident Management or Corporate Security, Emergency Management.
  • Must be well-versed in current technologies and open-source search methodologies.
  • Must be a competent user of Microsoft Suite and Google Suite.
  • Must be willing to sign an NDA and maintain strict confidentiality.
  • Must be able to communicate effectively, both verbally and in writing.
  • Ability to maintain a professional demeanor during stressful situations.
  • Must be able to quickly adapt and excel in dynamic situations.
  • Demonstrated organizational and time management skills.
  • Successful client management experience.
  • A demonstrated history of effective conflict resolution skills.
  • Maintain composure in dealing with authorities, executives, clients, staff, and the public occasionally under conditions of urgency and in pressure situations.
  • Ability to attend training events and mandatory meetings that fall outside normal work hours.
  • Ability to work 8 to 12-hour shifts both days and nights.
Work Environment

With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions. In addition to other demands, the demands of the job include:

  • Undergoing and meeting company standards for background and reference checks, and drug tests if required.
  • Exposure to sensitive and confidential information.
  • Regular computer usage.
  • Ability to handle multiple tasks concurrently.
  • Manual dexterity required for occasional reaching and lifting of small objects and operating office equipment.
  • Occasional reaching with hands and arms, stooping, kneeling, crouching, and/or crawling.
  • Must be flexible with the ability to work evenings, odd hours, and weekends with little notice.
  • Frequent sitting and/or standing.
Information Security

Protect the data and systems of Crisis24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement.

Crisis24, A GardaWorld Company is dedicated to equal opportunity in employment. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital or parental status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable laws.

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