Operations Manager Lead, Minnesota Facility
7 days ago
About CloudKitchens
">CloudKitchens is a pioneer in the online food delivery industry, dedicated to empowering restaurateurs worldwide by making food more accessible, higher quality, and convenient. We transform underutilized properties into smart kitchens, creating jobs in local neighborhoods and offering a diverse range of cuisines at affordable prices.
Your Role as Associate Operations Manager
As an Associate Operations Manager at one of our ghost kitchen facilities, you will play a critical part in overseeing daily operations, ensuring facility maintenance, onboarding new partners, and delivering exceptional customer support.
Key Responsibilities
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- Team Management: Lead and train a dedicated facility team, handling scheduling, training, and performance management.
- Order Fulfillment and Customer Service: Manage a highly efficient order fulfillment process and deliver excellent customer service.
- Culture and Inclusion: Cultivate positive and inclusive work environments, fostering teamwork and communication across teams and departments.
- Building Maintenance: Conduct routine inspections and maintenance audits on HVAC units, refrigeration units, water heaters, and ice machines with training and support from subject matter experts.
- Health and Cleanliness: Manage a janitorial team (either internal or external) and uphold cleaning and sanitation protocols, ensuring compliance with local health and safety regulations.
- Customer Support and Retention: Serve as the primary point of contact for restaurant partners, building trusting relationships, and solving any issues that arise.
- Administrative and Strategic: Train with senior positions in support, data analytics, and reporting, participating in planning sessions with management and peers.
Compensation and Benefits
We offer a competitive salary of $65,000 - $80,000 per annum, depending on experience, along with a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and generous paid time off.
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