Security Operations Coordinator
4 weeks ago
Boys Town is seeking a highly skilled and detail-oriented Security Operations Coordinator to provide administrative and operational support to the Physical Security Department. The ideal candidate will have excellent communication and problem-solving skills, with the ability to work independently and as part of a team.
Key Responsibilities- Provide administrative and operational support to the Physical Security Department, including responding to calls, alarms, and other activities.
- Determine the nature and urgency of calls and respond accordingly, following appropriate policy and procedure.
- Refer or transfer callers to the appropriate person or service, communicating relevant information to the consumer.
- Inform supervisors and other staff of consumer-related issues or concerns.
- Dispatch Campus Resource Officers (CROs) to all alarms and other calls for service in the village, properly documenting all calls and responses.
- Monitor the Boys Town Village CRO radio system and assist the CRO as requested.
- Monitor the Douglas County, Nebraska 911 system for Fire and Rescue calls in the Boys Town Village, dispatching CROs to the vicinity of emergency calls as appropriate.
- Track outstanding CRO calls for service and dispatched personnel.
- Monitor all surveillance, access control, fire alarm, and radio systems at Boys Town facilities across the nation.
- Efficiently review protocols and make decisions in response to alarms at BT facilities nationwide.
- Respond to incoming alarms and/or notifications in an expedient and professional manner, accurately and thoroughly following appropriate procedures.
- Contact the appropriate authorities and responsible parties in response to specific alarm notifications.
- Monitor surveillance systems and voice communications via telephone hard line and radio.
- Receives and appropriately triages after-hours hospital, clinic, and doctor line calls from medical patients of the Boys Town National Research Hospital and clinics.
- Follow appropriate response procedures particular to each specialty clinic and doctor according to their preference.
- Monitor safety system timers initiated by Boys Town In-Home Family Service (BTIHFS) personnel nationwide.
- Expired timers require the Security Operations Coordinator to contact appropriate personnel, supervisors, or authorities to assist BT IHFS personnel working in the field in a safety emergency.
- Receives and disseminate emergency calls at Boys Town Village for maintenance of facilities, appliances, plumbing, electrical, grounds, or environmental services.
- High school diploma or equivalent required.
- Minimum of 6 months of experience required.
- Experience in call center or customer service-related environment preferred.
Boys Town has been changing the way America cares for children and families since 1917. With over a century of service, our employees have helped us grow from a small boardinghouse in downtown Omaha, Nebraska, into one of the largest national child and family care organizations in the country.
With the addition of Boys Town National Research Hospital in 1977, our services branched out into the health care and research fields, offering even more career opportunities to those looking to make a real difference.
Our employees are our #1 supporters when it comes to achieving Boys Town's mission, which is why we are proud of their commitment to making the world a better place for children, families, patients, and communities.
A unique feature for employees and their dependents enrolled in medical benefits are reduced to no cost visits for services performed by a Boys Town provider at a Boys Town location.
Additional costs savings for the employee and their dependents are found in our pharmacy benefits with low to zero-dollar co-pays on certain maintenance drugs.
Boys Town takes your mental health seriously with no cost mental health visits to an in-network provider. We help our employees prepare for retirement with a generous match on their 401K or 401K Roth account.
Additional benefits include tuition assistance, parenting resources from our experts and professional development opportunities within the organization, just to name a few.
Working at Boys Town is more than just a job, it is a way of life.
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