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Customer Engagement Manager

2 months ago

Federal Way, Washington, United States PetSmart Full time
About Our Store

We're a leading pet retailer with a passion for delivering exceptional customer experiences. Our stores are bustling with energy, and our team members are dedicated to making a difference in the lives of pets and their owners.

About Your Role

As a Customer Engagement Manager, you'll play a key role in driving sales growth, improving customer satisfaction, and fostering a positive store environment. Your responsibilities will include:

  • Pet Parent Engagement: Develop and implement strategies to engage with customers, build relationships, and create a personalized shopping experience.
  • Associate Leadership: Lead and motivate a team of retail and pet care associates to deliver exceptional customer service and achieve sales goals.
  • Overall Retail Initiatives: Collaborate with cross-functional teams to drive business results, improve store operations, and enhance the customer experience.
About Your Career

We offer a range of opportunities for career growth and development, including:

  • Leadership development programs to help you advance your career
  • Training and support to help you succeed in your role
  • Opportunities to work in different business units, such as our salons or Pets Hotel
  • Transfer opportunities to other stores or locations
The PetSmart Difference

We're more than just a pet store – we're a community of pet lovers who are passionate about making a difference. Our team members are dedicated to delivering exceptional customer experiences, and we're committed to creating a positive and inclusive work environment.