Retention Specialist with Romanian
2 days ago
We are seeking a highly skilled Retention Specialist with expertise in Romanian to join our team in Sofia. As a key member of our customer service center, you will play a crucial role in shaping the future of entertainment by providing exceptional service to our clients.
About the Role:As a Retention Specialist, you will be responsible for identifying at-risk users and proactively reaching out to understand their challenges. You will follow all existing and new processes to serve the customer, increasing customer experience and driving efficiency.
Key Responsibilities:- Serve as a knowledgeable consultant for customers in the sports industry.
- Build sustainable relationships and trust with customers through open and interactive communication.
- Provide exceptional service, ensuring customers are satisfied with the solutions provided while adhering to company policies and procedures.
- Offer feedback and recommendations to optimize internal processes.
- Fluency in Romanian, both written and verbal.
- Good command of English, both written and verbal.
- Excellent communication skills.
- Good typing and computer skills (MS Office applications).
- Ability to explain complex concepts clearly and concisely.
- Organizational, decision-making, and analytical skills.
- Team player with a positive attitude.
- Previous experience in a customer service center or in a sales position is an advantage.
- Full-time role with flexible working hours from Monday to Saturday, between 8:00 AM and 9:00 PM.
- Competitive salary with monthly performance-based bonus.
- Convenient office location, close to bus stations and the metro.
- Comprehensive initial training and onboarding (fully paid).
- Continuous training and upskilling programs through Concentrix University.
- Professional Development and Career Navigation programs to support your career growth.
- Health and Wellbeing initiatives.
- Relocation support if needed (accommodation and travel expenses).
- Additional benefits including Health and Life Insurance, Multisport card, Transport allowance, Bonuses for significant life events, Additional paid leave for education, Corporate discounts, Company events, and more.
We are a global technology and services leader that powers the brands of the future. We help well-known brands improve their businesses with technology and integrated solutions in over 70 countries. We're proud to be recognized with awards such as "Employer Brand Leader of the Year" and "Best Employer - Outsourcing" year after year.
Send us your CV now to open the door to new career opportunities. We look forward to meeting you.
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