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Technical Operations Specialist

2 months ago

Jackson, Ohio, United States HCL Technologies Full time
Job Description

Job Title: Technical Operations Specialist

Job Summary:

We are seeking a highly skilled Technical Operations Specialist to join our team at HCL Technologies. As a Technical Operations Specialist, you will be responsible for ensuring the smooth operation of our IT services, including device management, mobility, and remote access.

Key Responsibilities:

  • Provide first-level support for Microsoft Intune and Windows Autopilot-related issues
  • Assist end-users with device enrollment, application deployment, and configuration in Microsoft Intune
  • Work with other IT support teams to escalate and resolve more complex issues
  • Maintain accurate records of support activities and resolutions in a ServiceNow
  • Stay up-to-date with Microsoft Intune features and technologies

Requirements:

  • Strong technical knowledge of mobile platforms and device management
  • Experience with Microsoft Intune and Windows Autopilot
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively

What We Offer:

  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package

About HCL Technologies:

HCL Technologies is a leading IT services company that provides a wide range of services, including IT consulting, application development, and infrastructure management. We are committed to delivering high-quality services to our clients and are looking for talented individuals to join our team.