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Regional Director

2 months ago

Union, Kentucky, United States Vertin Co Full time

Vertin Company is seeking a highly skilled Regional Operations Director to lead our funeral and cemetery operations within an assigned region. This role is a critical part of our team, responsible for overseeing and continuously improving day-to-day operations to optimize customer value.

  • Key Responsibilities:
  • Oversee and continuously improve day-to-day operations of funeral and cemetery operations and optimize customer value.
  • Manage employee performance using established metrics and expectations, tracking progress against goals, ensuring timely feedback, and addressing performance problems and issues promptly.
  • Hold staff accountable for metrics, performance goals, reporting, and budgets.
  • Implement business strategies to meet or exceed financial goals.
  • Ensure engagement, satisfaction, and alignment of employees to effectively meet strategic objectives and initiatives.
  • Communicate and present information to influence behavior, stimulate innovation, promote best practices, and drive organizational change.
  • Ensure continuous improvement of customer satisfaction and positive benefit to local families through programs and services to meet customer expectations.
  • Identify marketable opportunities (differentiated service experiences; personal staff highlights, upcoming community events; aftercare programs; testimonials; etc.).
  • Meet or exceed established operational budget.
  • Appraise regions operating results in terms of costs, budget, management processes, trends, and increased profit opportunities.
  • Requirements:
  • 7-10 years of experience in previous leadership roles.
  • Bachelor's degree (B.S./B.A.) or equivalent from a college or university, plus five or more years related experience and/or training within a professional setting, where direct oversight/management of others was required in achieving common company goals.
  • Valid driver's license.
  • 75% travel is required.
  • Proven skills in leadership, coaching, and decision-making skills.
  • Strong understanding of financial management, analysis, and reporting.
  • Strong conflict resolution skills.
  • What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for professional development and CEU's.
  • Work/Life balance.
  • Meaningful work that makes a difference in the lives of the families we serve.