Water Damage Restoration Coordinator

1 week ago


Irving, Texas, United States Dry Force Corp Full time

We are seeking a highly skilled Water Damage Restoration Coordinator to join our team at Dry Force Corp. Located in the United States, this role comes with a competitive salary range of $45,000 - $65,000 per annum.

Job Overview

Dry Force Corp has been a leading provider of water damage restoration services since 2003. With a strong presence in the industry, we are committed to preserving and protecting properties affected by water and fire damage.

In this critical role, you will be responsible for coordinating emergency work orders, dispatching technicians, and providing exceptional customer service. Your ability to thrive in a fast-paced environment, think critically, and prioritize tasks efficiently will be essential in ensuring the success of our operations.

Responsibilities
  • Dispatching Technicians: Coordinate emergency work orders, relay information to closest and most suitable technicians available, and ensure timely response to customers.
  • Customer Service: Provide pre-arrival instructions to customers, answer or forward non-emergency requests for assistance, and serve as an empathetic liaison to our clients.
  • Record Management: Enter, update, and retrieve information from various applications, maintaining accurate records and ensuring seamless communication among teams.
Requirements
  • 1+ years of experience dispatching (preferred)
  • 1+ years in a direct customer service, call center environment (preferred)
  • Computer skills, proficiency in technology, and ability to learn new systems
  • Must pass a drug screen and have a clear criminal background check
  • High School Diploma or GED
  • Flexibility to work any shift assigned, willingness to work overtime as needed, and availability on some holidays
Benefits
  • Competitive pay plus bonus structure
  • Health Insurance (100% employee coverage paid by Dry Force)
  • Life Insurance ($25k coverage paid by employer after 90 days)
  • Short & Long-term Disability Insurance
  • Six (6) Paid Holidays + One (1) Floating Holiday after 90 days
  • PTO/Vacation after one (1) year of service
  • 401K after 90 days of service with company match


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