Customer Service Advisor

7 days ago

Irving, United States Human Appeal Full time

Are you interested in building a career that makes a difference and creates a legacy? Human Appeal is a faith-based charity that aims to abolish poverty by providing humanitarian aid, sustainable development programs and championing advocacy for our beneficiaries worldwide.

As Customer Service Advisor, the successful candidate will be responsible for maintaining the relationship with Human Appeal's new and existing donors. Ensuring clear communication is provided when updating them on how their donation has been spent through explanation of Human Appeal's local and international projects and courteously endorsing their continued contribution.

JOB TYPE

VACANCIES - 4

Fixed term contract with possible extension

  • Contract ends May 1, 2025

    WHAT YOU WILL BE DOING

    ESSENTIAL JOB FUNCTIONS:

    Responsibilities include, but are not limited to:
  • Outbound/Inbound call center
  • Handling customer inquiries via telephone and email
  • Maintaining donor database by entering and updating customer information accurately via Salesforce
  • Achieving set KPI targets
  • Chasing/Processing pledge forms from events
  • Processing/Chasing Orphan Renewals, failed payments, and cancelations
  • Entering and updating information accurately in excel reports
  • Keep up to date with the events within the Charity to satisfy Donor enquiries
  • To attend and contribute positively to meetings, conferences and training courses as agreed with the supervisor
  • Establish and maintain effective working relationships with co-workers, supervisors, managers, directors and the Human Appeal donors
  • Other duties as per the request of the Donor Care Supervisor in the interest of the organization objectives
Note: Paid training will be provided for successful progress in this role.

WHAT YOU WILL NEED

EDUCATION/EXPERTISE:
  • High School Diploma or equivalent required
  • Proficient in Microsoft Office required
JOB REQUIREMENTS/SKILLS/ETC:
  • Receive feedback from donors
  • Provide good customer service
  • Increase donor donations/retention
  • Retain donors who may be thinking of moving to another Charity
  • Pass on calls to the appropriate departments for enquiries
PHYSICAL REQUIREMENTS:
  • Visual acuity to use a keyboard and view a computer terminal.Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp.
  • May require ordinary ambulatory skills sufficient to visit other locations; or the ability to stand and walk.
  • Ability to occasionally lift, carry and/or move light to medium weight up to twelve (12) pounds and/or exert up to twelve (12) pounds of force.


Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Human Appeal is committed to building a diverse and inclusive community and strongly encourages candidates from underrepresented groups to apply. Human Appeal is an equal opportunity employer and affords equal opportunity to all applicants for all positions without regard to race, color, religion, gender, national origin, age, disability, veteran status, or any other status protected under local, state, or federal laws.

Why Human Appeal?

Our Greatest Achievements Include:

Safeguarding bright futures for more than 22,000 vulnerable orphans in 9 countries. Our one-to-one sponsorship program has a built-in school attendance requirement while covering the cost of food, housing, medical care, and learning materials.

Pioneering technologically innovative infrastructure projects in Pakistan, like designing and building a 25-km embankment on the Chenab River in Pakistan. Protecting an entire community from being washed away, the embankment has held back the floods each year, including Pakistan's worst flooding in a decade during its last monsoon season.

Protecting the health of mothers and their children in war-torn Syria by running the only free maternity hospital in Idlib, Syria. By offering free medical care to vulnerable mothers and children, our staff at Al Imaan Hospital providing life-saving care to 100,000 patients every year.

Quenching the thirst for the 2 million residents of the Gaza Strip by working with UNOCHA to purify Gaza's water network. And now, our newest project involves building a large-scale desalination plant to provide daily access to clean water for 60,000 people across Gaza.

Recovering lost livelihoods for vulnerable farmers in Gaza by planting 80,000 olive trees since 1991. The farming project provides each farmer with 30-40 prime olive trees so they can establish a vibrant, sustainable crop that yields not just food but income for generations.

Restoring safe and secure residential spaces in Syria, like the construction of a new town with 1,000 newly constructed homes in Al Zahoor.

COME AND JOIN THE FAMILY - click 'apply' today

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