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Client Relations Specialist

2 months ago

Arcadia, California, United States Bethel Farms Full time


Company Overview:
Bethel Farms LLLP is a renowned agricultural enterprise, family-owned and dedicated to delivering exceptional service. We are currently in search of a dedicated Customer Experience Representative who possesses strong interpersonal skills and a knack for problem-solving to become part of our esteemed team.

Role Overview:
This position is tailored for individuals who exhibit meticulous attention to detail, exceptional collaboration abilities, and a solid foundation in customer service. The ideal candidate thrives in a nurturing, innovative, and family-oriented atmosphere.

Key Responsibilities:
- Address and manage all direct customer inquiries, collaborating closely with the Customer Experience Manager and Sales and Marketing leadership to enhance product sales.
- Respond to daily customer communications via phone and email regarding product details, pricing, services, and delivery.
- Accurately input customer orders into the company’s Enterprise Resource Planning (ERP) system and process payments as necessary.
- Foster customer satisfaction and build lasting relationships with both new and existing clients.
- Promote company products by understanding customer needs, providing technical information, and suggesting additional offerings.
- Follow up on inquiries and leads to identify new sales opportunities.
- Engage with potential customers to finalize sales.
- Work in tandem with the Sales team to ensure high levels of customer satisfaction.
- Conduct follow-ups on completed orders to confirm customer satisfaction and address any arising issues.
- Occasionally participate in customer meetings.
- Maintain a professional and collaborative team environment.
- Perform other duties as assigned.

Work Environment:
At Bethel Farms, we pride ourselves on fostering a supportive and collaborative culture that encourages our team members to excel and reach their full potential. We value innovation and welcome new ideas, building our relationships on trust, respect, and open communication.

Qualifications:
- Associate's degree preferred.
- A minimum of 3 years of customer service experience is preferred.
- At least 2 years of sales experience is preferred.
- Excellent verbal communication and client relations skills are essential.
- A demonstrated client-first mindset is crucial.
- Proficiency in Microsoft Office Suite, including Excel, Word, and PowerPoint.

Performance Indicators:
- Collaboration Skills
- Customer/Client Focus
- Learning Orientation
- Problem Solving/Analysis
- Teamwork Orientation
- Ability to thrive in a fast-paced, multitasking environment.

Physical Requirements:
While performing the duties of this role, the employee may be required to stand, walk, sit, use hands to manipulate objects, reach with hands and arms, and communicate effectively. Specific vision abilities required include close vision, distance vision, and the ability to adjust focus.

Company Commitment:
Bethel Farms is committed to providing equal employment opportunities and prohibits discrimination and harassment of any kind. This policy applies to all aspects of employment.