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Client Care Manager

2 months ago

Shrewsbury, Massachusetts, United States HCAOA Full time
Job Title: Client Care Manager

We are seeking a highly skilled and compassionate Client Care Manager to join our team at Homewatch CareGivers. As a Client Care Manager, you will be responsible for providing exceptional care and support to our clients, while also building strong relationships with their families and caregivers.

Key Responsibilities:
  • Handle initial leads and schedule in-person visits with potential clients to assess their needs.
  • Responsible for sending and executing service agreements.
  • Build rapport with assigned clients, family members, and caregivers as the primary point of contact.
  • Communicate schedule changes and resolve client issues in real-time.
  • Coordinate Registered Nurse visits and the first day of service.
  • Participate in weekly client service meetings and be part of the on-call weekend rotation.
  • Play a role in interviewing caregivers.
Requirements:
  • Certified Nursing Aide (CNA) or Licensed Practicing Nurse (LPN), Licensed Master of Social Work (MSW), or Licensed Clinical Social Worker (LCSW) preferred.
  • At least 2 years of clinical experience and must be fully vaccinated against COVID-19.
  • Strong oral and written communication skills, with a winning smile and a can-do attitude.
  • Intermediate computer skills in Microsoft Office products and care management software.
What We Offer:
  • A family-friendly and flexible working environment.
  • Benefits after 90 days.
  • Brand-specific training for 3 weeks (2 weeks remote + 1 week in Denver, CO).
  • Annual bonus after 1 year of service.
  • Full-time, hourly position at $25 per hour with flexible work-from-home options available.