Automotive Service Manager Assistant

4 weeks ago


Brockton, Massachusetts, United States VIP Auto LLC Full time
Job Summary:

The Assistant Service Manager is a key member of the VIP Auto LLC team, responsible for supporting the Service Manager in delivering exceptional customer experiences and high-performance results. This role requires strong leadership and communication skills, as well as a comprehensive understanding of automotive servicing and industry standards.

Key Responsibilities:

• Lead the service team in the absence of the Service Manager, ensuring effective communication, teamwork, and operation in serving customers.
• Ensure the team operates under safe conditions, adhering to established policies and procedures, and complies with federal and state regulations.
• Deliver an exceptional customer experience through successful execution of VIP programs and standards.
• Follow all safety policies, complete safety-related training, and report any unsafe conditions or actions to management.

Requirements:

• Two years of related experience in automotive service management.
• Proven results in leadership, customer service, and team management.
• ASE Certification C1- Service Consultant required, ASE Certification P- Parts Specialist recommended.
• State Inspection License Required (where applicable).

Work Environment:

The Assistant Service Manager will work in an indoor service department, exposed to varying weather conditions, mechanical equipment, and industrial cleaning chemicals. Protective eyewear and back support belts must be worn at all times. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Pay Type: Hourly

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