Operations Processor III

We are seeking a highly skilled and detail-oriented Account Reconciliation Operations Processor to join our team at Eastern Bank. This individual will be responsible for performing customer and internal account reconciliations, meeting targeted service level agreements, and providing high-quality production while managing team workflow and resource alignment.

• Manage monthly account reconciliation workload, performing quarterly internal account reconciliations, and managing annual escheatment processing for internal accounts.
• Execute Quality Control review to ensure accurate documentation and adherence to policies and procedures, communicating with business lines and account officers as needed for customer support and issue tracking.
• Perform pre-scrub and final account analysis routines for all customers subscribed to the service, ensuring documentation and standard operating procedures are in compliance with the most recent updated policy and regulations.
• Train team members on daily-weekly-monthly functions, including Positive Pay Exception, Corporate-Municipal-Internal Account Reconciliations, ACH segment of Federal Reserve Account Reconciliation, Respondent Banking processing, stop payment requests/reissues/voids for Money Order and Treasurer Checks, as well as changes and rollout of new processes.
• Have technical knowledge and expertise with the Bank's core deposit system functions, as well as ancillary modules pertaining to Account reconciliation, staying well-informed on core system releases and their impact on routine account reconciliation functions and capabilities.

• Bachelor's degree or related knowledge/skills base gained through experience required.
• 3-6 years of bank operations experience required.
• Experience independently managing an efficient workflow.

• Strong knowledge of deposit banking compliance issues and regulations.
• Superior communication, organizational, writing, and interpersonal skills required.
• Strong knowledge of Metavante/FIS, Account Reconciliation software, and Microsoft Office Suite.
• High sensitivity to deadlines.

At Eastern Bank, we pride ourselves on supporting our employees by offering tremendous opportunity for individual growth. As an inclusive company, we work to ensure that our valued employees are treated fairly, recognized for their individuality, and encouraged to reach their fullest potential. We are proud to offer comprehensive compensation plans and a benefits program called Total Rewards that includes medical, dental, vision, life, and disability insurance, retirement, vacation, and tuition reimbursement.

Eastern Bank is an Equal Opportunity Employer of women, people of color, LGBTQIA+, religion, national origin, citizenship, neurodivergence, age, Veterans, individuals with disabilities, or any other characteristic protected by law.