Program Manager Operations
4 weeks ago
The Program Manager, Operations will partner directly with the assigned Client Executive and will focus on the execution and delivery of the Cotiviti HEDIS/Quality Products and Services.
Key Responsibilities- Accountable for ensuring the successful delivery of products and services to small number of clients within the Quality/HEDIS Cotiviti Portfolio.
- Partner very closely with the assigned Client Executive, Data Analyst, as well as other teams across the organization.
- Produces and manages documents related to client projects, calls, meetings, product specifications, special initiatives and follow up.
- Interacts directly with customers to drive client satisfaction and product adoption in support of Quality Reporting and other initiatives as defined.
- Ensures that open issues are managed in a timely manner and that no key milestones are missed.
- Responsible and Accountable for ensuring that the costs/expenses of managing clients are aligned with the anticipated revenue.
- Responsible to track and report on client contractual SLA's.
- Identify issues and obstacles that may hinder success and ensure the appropriate Cotiviti resources are working to correct these issues.
- Bachelor's degree is required, Relevant Master's Degree preferred.
- A minimum of 5 years of health care industry experience with a health plan, TPA, or vendors of data analytics or claims processing technologies.
- 3 years of experience with HEDIS.
- A minimum of 3 years of successful client/program management.
- Demonstrated experience managing the deliverables of a client.
- Ability to foster relationships at the appropriate level within the Client organization and take full accountability for managing client escalations.
- Proven ability to handle stressful situations, multiple tasks, and deadline pressures.
- Formal training in enterprise project management methods and process management experience preferred.
- Outstanding presentation and communication skills.
- Proven success in preparing and delivering presentations that convey information critical to the audience and adjusting to meet changing audience needs.
- Ability to listen and understand information and ideas whether presented verbally or written.
- Excellent verbal, written, and interpersonal communication skills with strong grammar and writing skills.
- Able to interact easily and appropriately with internal and external individuals with a professional demeanor.
- Ability to follow up on outstanding tasks/deliverables.
- Ability to navigate cross functional internal teams to execute on complex tasks in a growing and changing environment.
- Excellent computer skills in Microsoft word, Excel, PowerPoint and Outlook a must.
- Knowledge of Project Management required.
- Willingness/availability to travel up to 25% may be required.
- Strong verbal and written communication skills, with various levels of the organization and with clients.
- Strong organization skills, accuracy, and high attention to detail.
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