Product Development Specialist

6 days ago


Hollywood, Florida, United States Shiji Group Full time
Job Description

Job Summary:

The Product Specialist will play a pivotal role in the development, launch, training, and support of our products. This individual will work closely with cross-functional teams to ensure our products meet market needs, are supported and adopted internally, and deliver exceptional value to our customers.

Key Responsibilities:

  • Product Development:
    • Collaborate with global Product Managers to define product requirements and specifications.
    • Assist in the creation and maintenance of product roadmaps.
    • Participate in product development cycles, including developing requirements, testing, and iteration.
    • Provide support and expertise to integration partners as needed to expand overall solution ecosystem for customers.
  • Hardware Expertise and Testing:
    • Accountable for all hardware integrations and compatibility testing across multiple platforms, including iOS, Windows, and Android, and peripheral components.
    • Create and maintain relevant hardware images for operation team.
    • Develop documentation for team to train and serve as reference for all facets of operations, including implementation and support.
    • Provide expertise in hardware and all peripheral specifications, capabilities, and limitations.
  • Support and Training:
    • Develop and update user guides, FAQs, and other support documentation for cross departmental education and training.
    • Serve as the primary point of contact for product-related inquiries and issues as it relates to upgrades, pilots, and new releases.
    • Provide training and support to internal teams, at times customers as well, on product usage and best practices.
  • Data Analysis and Reporting:
    • Track and analyze product performance metrics and user feedback.
    • Prepare reports and presentations on product performance, customer satisfaction, and market trends to product teams and Senior Management.
    • Use data insights to recommend product enhancements and strategic initiatives.
  • Sales and Marketing Support:
    • Work with the sales and marketing teams to create compelling product positioning and messaging.
    • Enhance and Maintain Sales Demo database to include the latest and greatest features and functions as well as configure customer specific requirements for solution presentations.
    • Support the creation of marketing materials, including product brochures, presentations, and case studies.
    • Assist in the planning and execution of product launches and promotional activities.

Qualifications:

  • Bachelor's degree in Business, Marketing, Engineering, or a related field.
  • Minimum three (3) years of experience in product management, product development, or a related role.
  • Minimum of five (5) years' experience working within the hospitality technology industry, particularly in product implementation or support.
  • Proficient in Windows environments for enterprise level projects, with a strong understanding of cloud and on-premise technology solutions.
  • Excellent verbal, written and presentation communication skills.
  • Strong analytical and problem-solving skills.
  • Demonstrated ability to take ownership and initiative in development, support, hardware testing and improvement processes.
  • Ability to lift 25 lbs.
  • Proficient in Microsoft Office Suite, particularly Outlook, Excel, Word, Project, and PowerPoint.
  • Fast learner with the ability to master various IT solutions and handle system installations.
  • Ability to collaborate effectively across different cultures.
  • Willing to be available for on-call support after hours via mobile phone.
  • Ability to travel domestically and internationally and accommodate flexible work schedule to work with international teams.


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