Academic Advisor
21 hours ago
The Academic Advisor in the D'Amore-McKim School of Business at Northeastern University provides student-centered support and guidance to undergraduate Business majors regarding college and university policies, course selection, preregistration, registration, and co-op scheduling. The Advisor will provide support to enhance student engagement, academic progression, and retention. The Advisor serves as a liaison between university administrators, students, parents, faculty, staff, and others regarding students' academic success. This individual will be in frequent communication with offices across the University to support student success. The Advisor utilizes a variety of university systems to advise the student. Due to the complex and sensitive issues that can arise, a high emphasis is placed on confidentiality and privacy. The Advisor needs to be familiar with and adhere to applicable guidelines laid out by ADA, FERPA, SEVIS, and other state, federal, University, and College regulations. Academic Advisors are responsible for an assigned caseload of students and work in a team-based model. The Advisor is expected to successfully manage student demand during high traffic times. The Undergraduate Programs Office and the D'Amore-McKim School of Business, as well as Northeastern, are fast-paced, innovative environments.
About the D'Amore-McKim School of Business:
For over 100 years, the D'Amore-McKim School of Business at Northeastern University has continuously strengthened its foundation of experiential learning and innovation. Today, our mission to enable students to be responsible business leaders of the world capable of working, navigating, and creating in a digital environment is more relevant than ever. We offer unique business-specific and interdisciplinary degree opportunities at the bachelor's and master's levels, and lifelong learners benefit from our graduate-level certificates and executive education portfolio. All of these are enhanced by Northeastern's global campus system and experience-powered education approach. In addition, our use-inspired faculty and their research focus on transformative impact for humankind. Ultimately, D'Amore-McKim's values-driven culture and cross-border approach to learning and research empower our students, faculty, alumni, and corporate partners to create impact far beyond the confines of time, discipline, degree, and campus.
Responsibilities:
Coordinates advising activities to ensure student progress and development.
Works with students to set academic goals and update academic planning guides each term.
The academic advisor is responsible for developing and maintaining communication systems with assigned cohort through weekly update emails, individualized emails, appointment campaigns, meetings, phone calls, and programming.
Provides helpful and responsive customer service to students, the public, other University employees, and parents when appropriate.
Maintains written documentation on all student contact by utilizing the appropriate documentation system.
Reviews, analyzes, and responds to various data reports to assure accuracy of student records.
Addresses requests for forms, letters, and course approvals in a timely and accurate manner.
Performs other duties as required for operational need.
Qualifications:
Master's degree required, preferably in counseling, human services, or higher education (or equivalent experience advising in a college/university setting). A minimum of 3 to 4 years of work or educational experience; preferably in higher education. Must enjoy working with students and helping guide them through their academics to graduation. Experience working with the following systems is a plus: Course Catalog, Degree Audit Reporting System (DARS), Banner, SalesForce, EAB Navigate.
The successful candidate will have excellent computer (Excel and Word), written, and oral communication skills. They will have demonstrated counseling ability utilizing development theory to create a student-centered academic environment. They will be detail-oriented and have the ability to work with precision. They will have the ability to keep calm under pressure. They will be able to communicate and interact effectively with diverse backgrounds and across multiple levels. They will possess good public speaking and presentation skills. They will demonstrate qualities that facilitate collaboration in a team-oriented environment. They will value and provide confidentiality around sensitive issues and have the ability to determine appropriate levels of communication around sensitive information. They will effectively set goals, multitask, and manage time. They will display self-motivation and initiative.
They will be motivated to gain a broad knowledge base of the portfolio of academic programs offered.
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