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Customer Service Representative

2 months ago


Terre Haute, Indiana, United States CSL Plasma Full time
About the Role

**Job Summary:**

We are seeking a highly motivated and detail-oriented Customer Service Representative to join our team at CSL Plasma. As a Customer Service Representative, you will play a critical role in ensuring the smooth operation of our plasma donation center.

Key Responsibilities
  • Prepare the Autopheresis Machine: Prepare the autopheresis machine for the pheresis process, ensuring all necessary equipment and supplies are available.
  • Monitor the Donor and Process: Monitor the donor and the pheresis process, responding to specific alarms or signals that may occur during the process.
  • Disconnect the Donor: Disconnect the donor when the process is complete, ensuring a safe and efficient transition.
  • Maintain Alertness and Awareness: Maintain alertness and awareness to any reaction the donor may have during or after the pheresis process, notifying appropriate staff as needed.
  • Record Incidents: Use a Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances, and donor adverse events.
  • Link Equipment and Soft Goods: Use the PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.
  • Alert Group Leader or Supervisor: Alert the Group Leader or Supervisor of donor flow issues, ensuring a smooth and efficient operation.
  • Record Donor Data: Ensure the accurate recording of donor data in the electronic donor information management system, as outlined in the Standard Operating Procedures (SOPs).
  • Understand Policies and Procedures: Understand the policies and procedures associated with hyper immune programs at the center, if applicable.
  • Maintain a Clean and Efficient Work Environment: Maintain a clean and efficient work environment, ensuring sufficient operating supplies and forms are available as needed.
  • Follow Health and Safety Policies: Follow all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures, promoting safety in all actions.
  • Maintain Confidentiality: Maintain confidentiality of all personnel, donor, and center information.
  • Perform Job-Related Duties: Perform job-related duties as assigned, including cross-training in other areas to meet the needs of the business.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: Minimum of three (3) months' work experience, preferably in a medical or health provider environment, or an equivalent combination of education and experience.
  • Skills and Abilities: Will perform basic math calculations, understand and follow basic instructions and guidelines, and be able to see and speak with customers and observe equipment operation.
  • Working Conditions: Understand, remember, and apply oral and/or written instructions, occasionally perform tasks while standing and walking up to 100% of the time, reach, bend, kneel, and have a high level of manual dexterity, occasionally be required to lift and carry up to 25 pounds, and frequently exposed to hazardous chemicals, extreme temperatures, and to blood-borne pathogens.
About CSL Plasma

CSL Plasma is one of the world's largest collectors of human plasma. Our work helps to ensure that people with rare and serious diseases are able to live normal, healthy lives. We are committed to our work because lives depend on us.