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Salesforce Strategy Manager
2 months ago
About the Role:
Gallagher is seeking a highly skilled and motivated individual to join our team as the Manager, Salesforce Strategy. In this role, you will have the opportunity to make a significant impact on our company's CRM product and overall business performance.
Key Responsibilities:
- Own the Salesforce product and roadmap, taking full responsibility for its success.
- Prioritize team projects based on their impact on the business and lead projects independently, ensuring timely and successful delivery.
- Provide expert guidance, best practices, and thought leadership on Salesforce enhancements.
- Lead and motivate a high-performing CRM team, offering strategic direction and fostering a culture of exceptional customer experience.
- Supervise the configuration, customization, and maintenance of the Salesforce platform to ensure optimal performance and user satisfaction.
- Drive efforts to maintain accurate and up-to-date information through data integrity, governance, and management practices, including responsibility for Salesforce data quality.
- Proactively monitor system performance, identify and address issues, and implement necessary enhancements to maximize the capabilities of Salesforce.
- Collaborate with stakeholders from sales, marketing, client services, and IT teams to understand their needs and requirements for the CRM platform.
- Work closely with the VP, Global CRM Strategy to ensure alignment with the broader CRM strategy and seamless integration with other systems and processes.
- Develop and deliver comprehensive training programs for end-users to ensure effective utilization and adoption of the Salesforce platform.
- Provide timely support and assistance to users, addressing inquiries and resolving technical issues.
- Utilize Salesforce reporting and analytics tools to extract insights and make data-driven decisions to optimize business processes and enhance customer engagement.
- Develop and present regular performance reports to management, highlighting key metrics and the impact of CRM initiatives.
- Foster a culture of continuous improvement and innovation by coaching, providing feedback, and offering training opportunities to develop team members' skills and career paths.
- Stay informed about Salesforce updates, new features, and industry best practices. Act as a Salesforce advocate within the organization, promoting the value and benefits of the platform.
Requirements:
- Bachelor's degree in Business Administration, Information Technology, or a related field.
- 5+ years of experience in Salesforce administration and CRM product management.
- Salesforce certifications (e.g., Salesforce Certified Administrator, Salesforce Certified Platform App Builder) are highly desirable.
- Experience with Oracle CPQ is a plus.
- Strong understanding of CRM principles, processes, and best practices.
- Excellent analytical skills with the ability to translate data into actionable insights.
- Proven track record of driving successful CRM initiatives and achieving measurable results.
- Self-starter with strong work ethic and ability to excel in fast-paced, high-demand environment.
- Competent to work at the highest technical level of all phases of applications systems analysis and programming activities.
- Proven ability to independently manage tasks and priorities, accurately estimate work, and meet deadlines.
- Commitment to quality and excellent customer service to end-users.