Customer Support Specialist

4 weeks ago


Wooster, Ohio, United States PRC-Saltillo Full time
Job Summary

We are seeking a highly motivated and detail-oriented Customer Support Specialist to join our team at PRC-Saltillo. As a key member of our Sales Department, you will provide operational support and customer service to our clients and internal staff.

Key Responsibilities
  • Provide exceptional customer service through phone, email, and in-person interactions.
  • Assist customers with account management, subscription requests, and web account support.
  • Process evaluation loan requests and provide data entry support.
  • Collaborate with internal staff to resolve customer issues and improve processes.
  • Develop and maintain department work instructions and procedures.
Requirements
  • High school diploma or equivalent required.
  • Minimum of two years of customer service experience preferred.
  • Clerical/administrative experience a plus.

Why Work with Us?

At PRC-Saltillo, we are dedicated to providing voices to individuals who are unable to communicate effectively. Our team is passionate about making a difference in the lives of our clients, and we are seeking like-minded individuals to join our mission.



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