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Client Support Specialist
2 months ago
Position Overview
Teledyne LeCroy Inc. is a prominent innovator in the design, manufacturing, and distribution of advanced electronic equipment. We are seeking a Full-Time Customer Service Representative with expertise in international logistics to become a vital member of our order management team. In this role, the selected candidate will engage with both internal and external clients through various communication channels.
Key Responsibilities:
- Review all orders for precision and ensure they are processed by the end of each business day.
- Generate and distribute sales order confirmations to clients and relevant sales personnel.
- Address and resolve any discrepancies related to orders.
- Input orders into an ERP system for tracking and management.
- Prepare formal quotes and proposals as requested by sales teams and clients.
- Log and monitor quotations within the Salesforce database.
- Maintain frequent communication with customers via email.
- Ensure all necessary documentation is organized within each order file.
- Provide exceptional customer service to internal stakeholders through email correspondence.
- Regularly update required spreadsheets to reflect current data.
- Monitor multiple customer portals and support channels for new purchase orders throughout the day.
- Respond to incoming calls on the designated sales line, assisting or directing customers as needed.
Qualifications:
- Minimum of 3 years of experience in customer service.
- Proficient in email communication; strong skills in Excel, Word, and data entry.
- Familiarity with various payment terms.
- Experience in similar manufacturing settings is preferred.
- Understanding of product lead times.
- Experience with international shipping is advantageous.
- Detail-oriented with the ability to manage multiple tasks effectively, work independently, and proactively resolve issues.
Compensation:
The salary range for this position is $41,800.00 to $55,880.00.
Pay Transparency:
The salary range provided is an estimate. Actual compensation will be determined based on various factors, including location, education, work experience, key skills, and job type.
Teledyne is committed to maintaining the highest ethical standards in our business practices. We expect all employees to adhere to applicable laws and regulations. Our reputation for integrity and high ethical standards is as crucial as our commitment to delivering innovative solutions.
Teledyne is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, age, or any other characteristic protected by law.
