Training Development Specialist
4 days ago
**Job Title:** Delivery Expertise Trainer
**About OneRail**We are a leading logistics SaaS company specializing in last mile delivery solutions. Our mission is to streamline logistics through advanced technology and operational insights, helping businesses of all sizes to deliver efficiently, quickly, and reliably.
**Role Overview**This role will focus on developing, coordinating, and delivering high-quality training programs that empower our team members and enhance our clients' user experience with OneRail's solutions. This individual will be responsible for training on topics including customer service, soft skills, and OneRail platform usage.
**Responsibilities**- New Hire Training: Design and facilitate a comprehensive onboarding program for new hires across various roles within OneRail, focusing on both technical skills related to our platform and foundational customer service skills.
- Internal Training: Develop, deliver, and assess training for OneRail employees, focusing on service delivery, customer service skills, and OneRail platform knowledge to support their roles effectively.
- External Client Training: Create and conduct client-facing training sessions to ensure customers are knowledgeable about and comfortable with using the OneRail platform.
Estimated Salary: $60,000 - $80,000 per year
**Required Skills and Qualifications**Experience: 4+ years of experience in corporate training, ideally within the logistics, SaaS, or technology sectors.
Soft Skills & Customer Service: Proven expertise in customer service training and the development of soft skills is highly desirable.
Instructional Design: Ability to create, adapt, and deliver engaging training materials suitable for diverse audiences and learning styles.
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