Retail Operations Supervisor

2 weeks ago


Meridian, Idaho, United States Tide Cleaners Full time
Job Overview

Position Title: Store Lead

Work Type: Full-time

Schedule: Availability required for weekdays, Monday to Friday, from 9:00 AM to 6:00 PM, and Saturdays from 9:00 AM to 1:00 PM. Closed on Sundays.

Compensation: $14-15 per hour plus performance bonuses

Company Background: Tide Dry Cleaners is a premier provider of high-quality dry cleaning services, dedicated to offering outstanding service and convenience to our clientele. Our new location is designed to meet the needs of the local community while maintaining our commitment to excellence.

Role Summary: We are in search of a diligent and dedicated individual to fill the role of Store Lead. This position is vital in ensuring a smooth and pleasant experience for our customers.

Key Responsibilities:

  1. Welcome customers with a friendly demeanor upon their arrival and assist with their drop-off and pick-up requests.
  2. Inspect garments received from customers for stains, damages, or specific instructions.
  3. Accurately process customer orders using our management system, ensuring proper tagging and documentation of items.
  4. Provide customers with detailed information regarding our services, pricing, and expected turnaround times.
  5. Manage transactions efficiently at the cash register, including processing payments and issuing receipts.
  6. Ensure the cleanliness and organization of the drop-off and pick-up area, including sorting and arranging garments.
  7. Work collaboratively with team members to guarantee timely order processing and effective facility operations.
  8. Address customer inquiries, concerns, and complaints with professionalism and courtesy.
  9. Follow company policies and procedures related to safety, security, and confidentiality at all times.
  10. Perform additional tasks as assigned by management to support the overall operations of the facility.

Candidate Requirements:

  1. High school diploma or equivalent qualification.
  2. Experience in customer service or retail preferred.
  3. Excellent communication and interpersonal skills.
  4. Able to thrive in a fast-paced environment.
  5. Detail-oriented with strong organizational abilities.
  6. Basic proficiency in computer usage.
  7. Must demonstrate reliability, punctuality, and the ability to work both independently and as part of a team.
  8. Availability for weekdays, Monday to Friday, from 9:00 AM to 6:00 PM, and Saturdays from 9:00 AM to 1:00 PM. Closed on Sundays.

If you possess a strong commitment to delivering exceptional customer service, we encourage you to consider this opportunity with Tide Dry Cleaners.

Tide Dry Cleaners is an equal opportunity employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.



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