Internal Customer Service Specialist
3 weeks ago
We are looking for a dedicated Internal Customer Service Specialist to join our team at Kelly Services. As a key member of our team, you will be responsible for delivering exceptional customer service and support.
Compensation: $20-$25 per hour
Key Accountabilities- Respond to installer calls and resolve issues efficiently
- Secure customer approvals for extra work, labor, and materials as needed
- Work collaboratively with Operations and Sales teams on customer-facing matters
- Update orders, add notes, and confirm changes
- Maintain daily installer call logs
- Track and document customer complaints and feedback
- Support customer service in converting quotes to sales orders
- Generate warranty orders and forward complaints to management
- Schedule inspections as necessary
- Process orders accurately
- Ensure customer communication throughout the installation process
- High School Diploma or equivalent required
- Bilingual English/Spanish proficiency essential
- Strong task prioritization skills
- Basic computer skills necessary
- Capacity to handle high-volume calls
- Attention to detail critical
Kelly Services has been a leader in the staffing industry since 1946, connecting people with work globally. We help companies find the talent they need, when and where they need it most.
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