Internal Customer Service Specialist

3 weeks ago


Portland, Oregon, United States Kelly Services Full time
Job Description

We are looking for a dedicated Internal Customer Service Specialist to join our team at Kelly Services. As a key member of our team, you will be responsible for delivering exceptional customer service and support.

Compensation: $20-$25 per hour

Key Accountabilities
  • Respond to installer calls and resolve issues efficiently
  • Secure customer approvals for extra work, labor, and materials as needed
  • Work collaboratively with Operations and Sales teams on customer-facing matters
  • Update orders, add notes, and confirm changes
  • Maintain daily installer call logs
  • Track and document customer complaints and feedback
  • Support customer service in converting quotes to sales orders
  • Generate warranty orders and forward complaints to management
  • Schedule inspections as necessary
  • Process orders accurately
  • Ensure customer communication throughout the installation process
Requirements
  • High School Diploma or equivalent required
  • Bilingual English/Spanish proficiency essential
  • Strong task prioritization skills
  • Basic computer skills necessary
  • Capacity to handle high-volume calls
  • Attention to detail critical
About Kelly Services

Kelly Services has been a leader in the staffing industry since 1946, connecting people with work globally. We help companies find the talent they need, when and where they need it most.



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