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Client Support Specialist, Marketing

2 months ago

Newton, New Jersey, United States Thorlabs Full time

About Thorlabs: At Thorlabs, we are committed to fostering the advancement of scientific innovation. As a leading global provider of photonics equipment and systems, our extensive range of products includes everything from optical components to advanced imaging solutions. With our headquarters located in Newton, NJ, and operations across the globe, including the United States, United Kingdom, Germany, France, Sweden, Japan, China, and Brazil, we strive to merge our product offerings with exceptional customer support to ensure client success.

Thorlabs Careers: We take pride in our diverse workplace and are an equal opportunity employer. All qualified candidates will be considered for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Position Overview:

As a Customer Service Representative in the Marketing department, you will play a vital role in enhancing customer satisfaction and fostering long-term relationships. Your responsibilities will include:

  • Providing expert assistance to clients regarding our product offerings.
  • Addressing customer inquiries and resolving issues efficiently.
  • Collaborating with various teams to improve customer experience.

Qualifications:

We are looking for individuals who are passionate about customer service and possess strong communication skills. A background in marketing or a related field is preferred.