Patient Care Support Specialist

2 weeks ago

West Columbia, South Carolina, United States Optum Full time
Company Overview:
Optum is a worldwide leader in healthcare, utilizing innovative technology to enhance the well-being of millions.

Your contributions to our team will play a vital role in improving health outcomes by linking individuals with essential care, pharmacy benefits, data, and resources to support their health journey.

Work Environment:
At Optum, you will discover a workplace that values diversity and inclusion, surrounded by skilled colleagues, comprehensive benefits, and opportunities for professional growth.

Join us in making a meaningful difference in the communities we serve as we strive to promote health equity on a global scale.

Key Responsibilities:
  • Manage incoming calls and coordinate appointment scheduling.
  • Respond to inquiries, redirect calls as necessary, and assist callers with their concerns.
  • Welcome patients upon arrival and oversee their waiting experience.
  • Conduct check-in and check-out procedures, including verifying insurance and processing necessary documentation.
  • Collect co-payments and issue receipts while managing the cashier's operations in accordance with company policies.
  • Facilitate the processing of walk-in patients and visitors.
  • Maintain and organize medical records, ensuring proper filing and scanning.
  • Handle correspondence related to medical records requests and maintain appropriate logs.
  • Establish and nurture effective working relationships with patients, colleagues, and the public.
  • Perform additional duties as assigned, including maintaining the coffee and water station for patients.
  • Assist in keeping communal areas tidy and organized.
  • May require occasional local travel for meetings or to support other clinic locations.
Why Choose Optum?
Optum offers a competitive compensation package, a comprehensive benefits program, and a management team dedicated to your success.

Some of our benefits include:

  • Accrual of Paid Time Off from your first pay period, along with 8 Paid Holidays.
  • Various Medical Plan options, including participation in Health Spending or Health Saving Accounts.
  • Dental, Vision, Life & AD&D Insurance, as well as Short-term and Long-term Disability coverage.
  • 401(k) Savings Plan and Employee Stock Purchase Plan.
  • Education Reimbursement and Employee Discounts.
  • Employee Assistance Program and Referral Bonus Program.
  • Voluntary Benefits such as pet insurance and legal insurance.

At Optum, we recognize and reward your performance in a challenging environment that provides clear guidance for success and opportunities for career advancement.

Qualifications:
  • High School Diploma or GED (or higher).
  • Minimum of 1 year of customer service experience.
Preferred Qualifications:
  • Familiarity with general office procedures.
  • Basic knowledge of Microsoft Office applications.
  • Bilingual in English and Spanish.
  • Experience in a medical office setting.
Soft Skills:
Excellent communication and customer service skills, both in-person and over the phone.

At Optum, our mission is to empower individuals to lead healthier lives and enhance the efficiency of the healthcare system for everyone. We are committed to addressing health disparities and improving health outcomes for all.

Diversity Commitment:
Optum is an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. Optum maintains a drug-free workplace, and candidates are required to pass a drug test prior to employment.

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