Customer Experience Operations Manager
7 days ago
Key Responsibilities:
- Partner with the Store Manager to lead a customer-first selling culture through effective routines, visual brand standards, and engagement behaviors.
- Analyze business trends and problem-solve business opportunities to drive growth and profitability.
- Develop and maintain a high-performance team that aligns with World Market's company values through training, recognition, and performance management.
- Support a safe work environment through ongoing safety training, awareness, and accountability.
- Execute daily business tasks and duties assigned by the Store Manager.
Key Responsibilities (continued):
- Inform and educate the team on product knowledge, selling/engagement behaviors, and business priorities/goals.
- Ensure all associates utilize company tools and technology to deliver an exceptional customer experience.
- Validate successful deployment of omnichannel initiatives, including AOS and BOPIS add-on selling behaviors.
- Drive customer engagement behaviors to support loyalty initiatives.
- Assist with timekeeping responsibilities, including scheduling, timekeeping functions, and attendance management.
Requirements:
- Leadership skills, including excellent customer experience behaviors, a strong sense of urgency, attention to detail, creative problem solving, and sound decision-making skills.
- Minimum of 2+ years of relevant leadership experience in a fast-paced specialty retail selling culture.
- Ability to work a flexible schedule, including nights and weekends, depending on business needs.
- Minimum Age 21 years.
- Ability to lift up to 40 lbs.
Benefits:
- Flexible scheduling to support work-life balance.
- Associate discount to World Market.
- A fun and supportive work environment.
- A culture of inclusion that empowers you to be your best authentic self.
- Eligible associates are offered Medical and Dental Insurance, Vision Coverage, 401(k) Savings Plan, Commuter Benefits, Employee Assistance, and more.
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Woodland Park, Colorado, United States World Market Full time{"title": "Customer Experience/Operations Assistant Manager", "description": "Job SummaryAs a Customer Experience/Operations Assistant Manager at World Market, you will play a key role in driving sales growth and delivering exceptional customer experiences. You will be responsible for leading a high-performance team, analyzing business trends, and...
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