Customer Experience Operations Manager

7 days ago


Woodland Park, Colorado, United States World Market Full time

Key Responsibilities:

  • Partner with the Store Manager to lead a customer-first selling culture through effective routines, visual brand standards, and engagement behaviors.
  • Analyze business trends and problem-solve business opportunities to drive growth and profitability.
  • Develop and maintain a high-performance team that aligns with World Market's company values through training, recognition, and performance management.
  • Support a safe work environment through ongoing safety training, awareness, and accountability.
  • Execute daily business tasks and duties assigned by the Store Manager.

Key Responsibilities (continued):

  • Inform and educate the team on product knowledge, selling/engagement behaviors, and business priorities/goals.
  • Ensure all associates utilize company tools and technology to deliver an exceptional customer experience.
  • Validate successful deployment of omnichannel initiatives, including AOS and BOPIS add-on selling behaviors.
  • Drive customer engagement behaviors to support loyalty initiatives.
  • Assist with timekeeping responsibilities, including scheduling, timekeeping functions, and attendance management.

Requirements:

  • Leadership skills, including excellent customer experience behaviors, a strong sense of urgency, attention to detail, creative problem solving, and sound decision-making skills.
  • Minimum of 2+ years of relevant leadership experience in a fast-paced specialty retail selling culture.
  • Ability to work a flexible schedule, including nights and weekends, depending on business needs.
  • Minimum Age 21 years.
  • Ability to lift up to 40 lbs.

Benefits:

  • Flexible scheduling to support work-life balance.
  • Associate discount to World Market.
  • A fun and supportive work environment.
  • A culture of inclusion that empowers you to be your best authentic self.
  • Eligible associates are offered Medical and Dental Insurance, Vision Coverage, 401(k) Savings Plan, Commuter Benefits, Employee Assistance, and more.


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