Enterprise Communications Assistant

1 month ago


Sleepy Hollow, California, United States Northwell Health Full time
Job Summary

Northwell Health is seeking a skilled Communications Assistant to join our team. This part-time role will involve performing various communication-related activities, including operating a telephone console, answering incoming calls, and extending calls to the appropriate extension number.

Key Responsibilities
  • Operate a telephone console to manage incoming and outgoing calls.
  • Answer incoming calls on the main number and extend calls to the appropriate extension number.
  • Place outside calls for authorized personnel according to policy.
  • Perform various communications and emergency activities, including paging authorized personnel and announcing close of visiting hours.
  • Answer general caller-questions according to policy.
  • Call floors to exchange information regarding patient room changes.
  • Answer TTY calls in a prompt manner.
  • Log difficult or questionable calls and alert management.
  • Perform routine clerical duties, including maintaining records, files, and cards for adjustments to charges, admissions, and other information.
  • Call the appropriate office when an alarm sounds.
  • Disseminate patient contact information.
  • Give out telephone numbers and room numbers as required.
  • Expedite calls.
  • Use MED-HELP to access patients.
  • Make routine decisions regarding assigned tasks within defined parameters.
  • Assist in implementing communications projects and strategies.
Requirements
  • High School Diploma or equivalent required.
  • 0-1 years of relevant experience required.
  • Ability to communicate in English and learn the console and related duties.

*Position requires rotating holidays and weekends.*



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