Public Assistance Specialist
5 days ago
Job Overview
We are seeking a highly organized and analytical Public Assistance Specialist to join our team at DFR LLC. In this role, you will be responsible for assisting in the processing of applications from Indiana residents who are requesting public assistance.
About Us
Knowledge Services is a certified woman-owned professional services organization with over 1500 employees located in offices throughout North America. Founded in 1994, we are an industry leader in Managed Service Programs (MSP), Employer of Record / Payrolling Services, National Recruitment, and Staffing Services.
Responsibilities
- You will gather data for all relevant assistance programs either face-to-face or via phone with clients
- Verify all information is gathered accurately and meets state policies
- Obtain release forms and medical records as needed
- Verify income, assets, and other financial/legal documents
- Review regulations and program requirements with clients
- Utilize automated programs to determine eligibility of state assistance programs
- Data entry into state database
- Respond to all inquiries in a timely manner via phone or email
Requirements
- You should have a Highly organized and analytical team player
- Previous Case Manager experience is a plus
- Strong written and verbal skills
- Solid computer skills, Microsoft Office proficiency
- Strong oral and written communication skills
- Basic math skills
- Case management skills
- Independent worker who is a self-starter that is reliable and dependable
- Strong customer service background with a professional demeanor
- Prefer a Bachelor or Associate degree in Counseling or Social Services, but High School Diploma or GED required
- 2 years experience in a social service environment, state or local government is desired pertaining to employment/training programs
- Previous experience as a Case Manager, Eligibility Specialist, Eligibility Associate, Office Manager, Call Center Customer Service Specialist, or Client Specialist encouraged to apply
Benefits
This role offers a competitive salary of $16.50/hour, paid time off, benefits, and a 37.5 hour work week of Monday-Friday 8:00AM-4:30PM.
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