Customer Service Liaison

1 week ago


Bartlesville, Oklahoma, United States Sedgwick Full time

Company Overview

Sedgwick is a leading provider of claims management solutions, dedicated to delivering exceptional service and support to our clients and customers. Our team is passionate about making a positive impact on the world through the people and organizations we serve.

About the Role

We are seeking a highly skilled Customer Service Liaison - Claims Support Specialist to join our team in Bartlesville, OK. As a key member of our service center, you will play a vital role in providing excellent customer service, ensuring timely and accurate claim processing, and collaborating with internal stakeholders to drive business growth.

Job Summary

The primary purpose of this position is to provide top-notch service to callers regarding claims for multiple lines of business, expediting the claims application process, and resolving issues efficiently. You will work closely with clients, claimants, and internal teams to ensure seamless communication, resolve complex issues, and maintain high-quality standards.

Key Responsibilities

  • Act as the primary liaison with callers, adhering to client specifications to address questions and resolve problems related to the claims application and servicing processes.
  • Educate and inform customers via various communication channels about documentation requirements, timeframes, payment information, and claim status.
  • Provide in-depth explanations of client requirements and benefit plans, documenting all call details in a concise, professional manner.
  • Enter accurate and complete information into the claims management system, meeting both internal and external customer requirements.
  • Assign new claims to the appropriate claims handler.
  • Direct customer calls to the right contact or escalate to Service Center Specialist/management as needed.

Requirements and Qualifications

To succeed in this role, you will need:

A high school diploma or GED, with college courses preferred.One year of customer service experience or an equivalent combination of education and experience.Inbound call center experience is a plus.Excellent oral and written communication skills, with knowledge of medical terminology and understanding of claims management.Strong organizational skills, ability to multitask, and good interpersonal skills.

Benefits and Perks

Sedgwick offers a competitive salary range of $45,000 - $55,000 per annum, based on location and experience. Additionally, you can expect:

A comprehensive benefits package, including medical, dental, and vision insurance.A 401(k) retirement plan with company match.Flexible scheduling and opportunities for career growth and development.A dynamic, inclusive work environment that values diversity and employee well-being.

Why Sedgwick?

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace. We strive to create a workplace where everyone feels valued, respected, and empowered to excel. If you're a motivated individual who shares our passion for delivering exceptional service, apply now to join our team



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