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Server Representative

2 months ago

New York, New York, United States Aura 57 Full time
About Us:

Aura 57 is poised to become the premier nightlife destination in the city. With a unique blend of high-energy music, cutting-edge lighting and sound systems, exclusive VIP experiences, and top-notch customer service, Aura 57 will cater to professionals, trendsetters, and nightlife enthusiasts. Our mission is to create an unforgettable nightlife experience that combines the excitement of a nightclub with the sophistication of a lounge.

Position Overview:

You will be responsible for providing outstanding service to our guests in a fast-paced, high-energy environment. Your role will involve taking drink and food orders, delivering them promptly, and ensuring that guests have a memorable night. You'll work closely with a team of dedicated professionals to maintain the high standards of service that our patrons expect.

Key Responsibilities:
  • Greet guests with a warm, friendly attitude and provide a high standard of professional service throughout their visit.
  • Take and accurately process bottle, drink and food orders.
  • Serve every order efficiently, ensuring that all orders are correct and timely.
  • Monitor and attend to guests' needs throughout their stay.
  • Handle cash and credit transactions accurately and responsibly.
  • Maintain a clean and organized work area, including tables and service stations.
  • Collaborate with kitchen staff and other servers to ensure smooth operations.
  • Adhere to all health and safety regulations, including responsible alcohol service.
  • Manage guest complaints professionally and resolve issues promptly.
Work Environment/Required Skills/Physical Demand:
  • Previous experience as a server in a high-volume, fast-paced environment is preferred.
  • Must be available to work late nights, weekends, and potential holidays.
  • Exceptional communication and interpersonal skills.
  • Ability to remain calm and efficient under pressure.
  • Strong attention to detail and a commitment to providing excellent customer service.
  • Must be 21 years of age or older.
  • Ability to stand and walk for extended periods.
  • Basic knowledge of bottle service, cocktail preparation and an understanding of bar menu items.
  • Exposure to loud music and crowds, the severity of which depends upon the guest volume.
  • Must be able to read computer screens and work efficiently with reservation/booking systems.
Preferred Skills:
  • Experience working in a nightclub or upscale bar setting.
  • Knowledge of POS systems and cash handling.
  • Familiarity with alcohol service regulations and responsible drinking practices.
  • Ability to multitask and prioritize tasks effectively.
Benefits:
  • Competitive compensation
  • Flexible scheduling with the possibility of full-time or part-time hours.
  • Dynamic and energetic work environment.
  • Opportunity to work with a talented team in a renowned venue.
  • Employee discounts and other perks.
Equal Opportunity Employer:

Aura 57 is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.